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This online course provides helpful and reassuring insights and advice about stress and ways to deal with stressful situations. Stress can have a major impact on our lives, and can leave us feeling unable to cope, depressed, or lonely, as discovered by a recent study from the Mental Health Foundation. Putting practices into place can help us cope when faced with stressful situations. -
This Customer Care course has been created to give businesses guidance on how to get that edge above competing establishments. The course will help learners understand the causes of poor customer care, good customer care skills and how to handle complaints. This Customer Care training course has been created to give businesses guidance on how to get that edge above competing establishments. -
This course uses five concepts to explore the use of creative thinking in business and each of these is explored separately, for example: what is creative thinking; what happens if we don’t use creative thinking; what makes a creative thinker, etc. This Creative Thinking course uses five concepts to explore the use of creative thinking in business and each of these is explored separately. -
Learn the skills you need to keep your organisation safe against cyber security threats, identify risk areas, know your responsibilities to your team and organisation and comprehend how to establish a cybersafe culture. This course has been designed for management and the cyber security officers tasked with keeping the business safe from cyber attacks. -
This power skill e-learning course will give you the tools and techniques to effectively present your ideas. Our online How to Construct and Deliver an Effective Presentation training course is broken down into the following sections and can be completed at your own pace. Working through this course will help you to identify what's urgent, what's not, and the big idea you should go for in your next presentation. You will explore what your audience wants and how to help them to care, identify four techniques to learn more about who your audience is and get to grips with 'stacking' your presentation. -
This short online course is ideal for anyone who wishes to develop or improve their confidence. It explores what confidence is and its associated behaviours, and provides useful techniques and resources for you to use. Confidence is something that many of us feel we lack, and an improvement in our confidence can have a positive impact on our lives – both in our personal life, as well as our professional one. This is why we have designed this short confidence building training course to help you develop your confidence. -
The Consumer Rights Act 2015 is a key piece of legislation within the retail industry and is something that all vendors need to have an awareness off. This course provides traders with jargon-free, step by step guidance to the Consumer Rights Act 2015 which outlines a single set of rights for consumers when they buy goods, digital content or services and clarifies the current legal framework. The course looks at the law and how it affected contracts that were entered into from 1st October 2015 to identify where the changes occurred and how they shaped the current retail market. -
This short course has been designed to help you learn the three basic principles of collaborating so you can hit the ground running and feel confident you're approaching collaboration in the right way. During this course, you will learn how to find a shared purpose between you and the people you are working with, find out what effective communication looks like during a collaborative project and be able to identify the difference between teamwork and collaboration. -
The Consumer Contracts – Off-Premises Sales course has been created to present you with all the knowledge you need to gain an understanding of off-premises contracts. By completing this course you will be meeting your legal obligations and minimising the risk of bad publicity or lawsuits. Learners will be taught the rules and regulations regarding off-premises sales and how to apply them to their own work making sure they follow the law requirements. -
This Consumer Contracts - Distance Sales course looks at how consumer contracts can affect your business and what you need to do to comply with the rules. Understanding consumer contracts is important to be able to protect yourself and your business from possible claims. Gain knowledge about how long you can take to deliver a product, why providing a basic rate phone number is crucial and how long do consumers have to cancel a contract. Learn these and more through our course. -
Upon completion of these modules, learners will gain the knowledge and the skills they require to be an effective line manager, to recognise the impact a reward system has on increasing motivation and value. This line management toolkit was designed as an introductory course for those who may be new to managing people, or as development training for managers looking to develop their team building skills. This toolkit is built from individual modules which will increase awareness of reward management practise. -
The course describes organisational culture, its characteristics and its impact on an organisation’s success, including how it manifests itself, with examples provided. Four different types of organisational culture are explored, with their significant characteristics and impacts. The course discusses whether culture can be changed with a case study and how this could impact on the success of the organisation. -
The course describes how the hospitality and the service industry is divided into different food service methods: formal, casual dining, quick service, counter, carvery, buffet dining and room service. Each of these methods are explored in more detail, with examples of their different menu styles and menus. This is followed by a series of short challenges to check your learning. The course concludes with a summary of the relevant food industry legislation. -
This course describes how to manage team performance using different management models and by identifying the different roles and requirements in a team, as well as understanding motivational theory. The course reviews what kind of problems a team leader can encounter and the types of interactions which may occur. The module looks at Belbin’s nine team roles model and describes each role in more detail and also considers the Tuckman model of team development. Finally, the course reviews the four main motivational theories from Maslow, Herzberg, Adams and Vroom and how to use these to understand team behaviour. -
Our short course is aimed at anyone who manages a remote team and would like to learn how to maintain a team culture and effectively promote team engagement and communication. With remote working fast becoming the norm, it is important to adapt your managerial skills so that they are appropriate to managing a remote team. As distance is a significant factor in remote teams, it is easy for team members to feel isolated or disconnected from their colleagues. Our short course focuses on how you can maintain a healthy team culture and promote effective team engagement and communication. -
Filled with lots of guidance and practical tips, our short course has been designed to help managers support the health and wellbeing of their remote team. The Coronavirus pandemic has seen a massive change in working, with businesses across the world having to quickly adapt to remote working, so now more than ever we must look after our employee’s health and wellbeing. Remote working presents some challenges to people’s health and wellbeing and managers can feel uncertain of the best ways of supporting and helping. -
This training toolkit was designed to help line managers develop their knowledge and skills when it comes to managing employees and dealing with recruitment selection, working hours, pay and the lawful treatment of staff. Upon completion, learners will have a good understanding of employment law, the role of a line manager in the recruitment process, and the responsibilities involved when it comes to staff payment, retention and working hours. Upon completion of these modules, learners will gain the skills and knowledge they require to be an efficient and lawful line manager. -
This course describes the definition of a project plan and reviews the different types of plan, according to the size and type of organisation or project. It then goes on to describe the common elements contained in each plan and outlines the seven stages required to define every project and ultimately to produce the project plan. It explains what should be included in a project plan, and explores each part of the plan with descriptions and examples. -
Upon completion of these modules, learners will gain the skills and knowledge they require to be an efficient and lawful Human Rresouces Manager (HR). You’ll also get a deeper understanding of the roles of the HR Manager, and the challenges and skills you will face within the HR industry. This Human Resources (HR) management toolkit was specially designed to provide HR managers with the knowledge and skills they require to become a great people manager in their business. It is suitable for those who are also non HR managers or even for those who are looking to progress into a HR management role. -
The course describes the characteristics of low-performing and high-performing teams and analyses why a low-performing is rarely successful, including Lencioni’s five dysfunctions of a low-performing team, reviewing how to build a high-performing team and key actions a leader can take to address the five dysfunctions. -
Our short, bite-sized course is designed for any business owner, manager or HR professional who wants to ensure their communication skills, or those of their staff, are suited to a remote working environment. Due to the Coronavirus pandemic, remote working is fast becoming the norm. This has required businesses to adapt in many ways, and one of those ways is how teams are managed. Our Communicating With Remote Teams course is suitable for a wide range of roles including business owners, HR professionals, senior managers, middle managers, line managers and team leaders. -
This course is aimed at business leaders and professionals to explain the difference between commercial acumen and awareness. It will relate to different business situations and scenarios with frameworks. This Commercial Acumen training course begins with a definition of commercial acumen and awareness and the difference between the two and will go on to relate these to four different business situations. -
The course describes the definition of collaboration and what it means in the workplace, including some of the challenges and solutions to effective and successful collaboration. This Collaborative Working Techniques course describes the definition of collaboration and what it means in the workplace, including some of the challenges and solutions to effective and successful collaboration. -
The course describes basic leadership and management skills and the main differences between these, the role of coaching in the workplace to empower employees and how teams develop and the implications for leadership. This Introduction to Leadership course describes basic leadership and management skills and the main differences between these, the role of coaching in the workplace to empower employees and how teams develop and the implications for leadership. This Introduction to Leadership training course is aimed at team leaders and professionals seeking to develop their leadership abilities. -
A business or organisation is only as strong as its people. Managers play an important part in a business’ success, so it’s imperative that they have all the skills and tools they need in order to be effective managers. Part of a manager’s role is to support their team, understand their challenges and help them thrive. This is a lot easier when they have an understanding of themselves. Our 45-minute online course helps the learner do just that. -
Effectively managing a team has a positive effect on team morale, motivation and productivity. Yet it isn’t a skill that is often developed. Our 60-minute online course, designed for new or experienced managers in any sector, provides the insights they need to confidently and effectively manage their team. Our course will help you grow expert managers in your organisation. -
Managers play an important role in businesses, yet the role itself can be daunting. But one of the steps to overcome this feeling and become an effective manager is to truly understand the role of the manager. Did you know that managers account for at least 70% of the variance in team engagement and heavily influence employee wellbeing? The role of the manager is perhaps one of the most significant in the workplace. -
Being able to manage change within an organisation is hugely important to ensure its success. Understanding how to manage change is skill often overlooked, but can prove to be incredibly beneficial. This 45-minute online course looks to help managers manage change within their teams and organisations. Our course has been designed to help you grow expert managers within your organisation. It is not only cost-effective and high-quality but through our human-centred design, we place the learner at the forefront. -
The course will define a project, describe the key stages and process of project management and will use PRINCE2 project management methodology to illustrate the project management process. This project management training course will define a project, describe the key stages and process of project management and will use PRINCE2 project management methodology to illustrate the project management process. -
This course is aimed at team leaders, professionals and financial officers. It reviews the fundamentals of financial management including documentation and reporting. The course concludes with a review of management reporting: profit and loss accounts, balance sheets, cash flow statements, key performance indicators and how management accounts pull all these together to provide the organisation with an overview of the financial health of the company. -
The Coronavirus has had a profound impact on how we work, especially when it comes to managing teams. With many managers now having to manage remote teams, we recognise that it can be daunting to know the best and most effective ways of doing this. Our bite-size course focuses on how to performance manage a remote team and provides you with all the essential information you need to be able to do this effectively and with confidence. You will cover topics such as setting objectives for remote workers, measuring performance, giving feedback and more. -
Performance management is a valued skill, and can be an important part of what makes (or breaks) team or company morale. But it can be hard to master. What does it involve? Our 60-minute online course explores the topic in detail. Designed for new or experienced managers in any sector, it covers all the topics needed to ensure that, once completed, any manager will feel more confident in their performance management abilities. -
The course describes how to develop and explain organisational strategy. What is an organisational development strategy and who should be responsible for creating one, including the five recommended steps. The course describes how to write vision and mission statements for the organisation and the difference between these, followed by performing a gap analysis using the SOAR method and learning how to write SMART goals. Finally the course reviews how to implement organisational strategy, the difference between organisational and operational strategies and strategic planning and the final step of monitoring progress and managing performance. -
This financial management governance course begins by looking at what we mean by governance and compliance, with two clear definitions, in the context of finance and more especially, how they relate to financial management and an organisation’s accounting systems and financial controls. The modules reviews the key stakeholders in financial governance and compliance: managers, lenders, investors and suppliers, and regulatory authorities. -
The operational risk management training course course briefly describes ten management theories which underpin successful operational management and then reviews each one in more detail. These include: The Principles of Lean, Six Sigma, Systems theory and many more. The responsibilities and key functions of operational management are discussed as a multi-disciplinary function covering HR, assets and costs. -
The Coronavirus pandemic has forced businesses to adapt their way of working, and as a result working remotely has fast become the new norm. We recognise that this affects the way a manager manages and leads their team. One way which is important, especially given the turbulent times we find ourselves in, is how to keep the team motivated. Our course has been created specifically to support here. It will provide you with useful tips and insights into topics such as understanding what motivates your team; giving feedback, recognition and praise, and motivating your team during the Coronavirus pandemic.
