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This Understanding Professional Boundaries Online Training Course will give you all the tools you need to ensure the best practice to build professional boundaries in the workplace. It highlights the importance of maintaining professional boundaries in order to provide care that is in the best interest of the individual and the responsibilities the manager has in practice. -
Just as it is important to keep our bodies healthy, ensuring we keep our minds healthy is just as vital throughout all stages of life. By not taking time to understand our own mental health, our behaviours and emotions can be negatively affected. Mental Health and Wellbeing Resource Pack improves your awareness of mental health, how to support others with their mental health and gain general information surrounding mental health. -
This Food Allergy Awareness Training course is designed to help learners identify the fourteen particular food allergens which must, by law, be recognised and to understand why foods containing allergens must be handled carefully. Did you know that there's no cure for food allergies and intolerance's? One mistake with allergens can cause life-threatening harm, which is why proper allergen control is essential for every food and beverage business. Keep your customers safe - Our allergy-focused food safety training will teach you how to confidently handle allergen enquiries and prevent cross-contamination to keep customers safe. -
Setting up a home delivery service can be a great way to appeal to more customers but do you know where to begin? With this online training course learners will learn about the key actions and tasks needed to start home deliveries and how to ensure staff safety and well-being when they set up. -
This online training course in Level 2 Food Safety and Hygiene is perfect for drink manufacturers who need practical, hands-on food safety training they can immediately apply in their workplace. This online course delivers everything your team needs to maintain the highest hygiene standards. While we also offer general Level 2 Food Safety & Hygiene training, this course is particularly tailored to anyone working in drink preparation or manufacturing. That means the course material will be directly relevant to the real life scenarios you’ll face. -
For many food business owners, setting up a home delivery service can be a great way to attract more customers and give them the edge over their competition. But knowing how to start their delivery service can be difficult. This online training will take learners through some of the key areas to consider when setting up a home food delivery service. This online training has been designed for employers and owners of food businesses who are looking to set up a home food delivery service. -
This training is suitable for anyone who is interested in undertaking the role of a Fire Warden. The course will take you through all of the must-know aspects of taking on this important role. Ensuring people can evacuate safely in the event of a fire is so important that it’s enshrined in law. A fire safety strategy is required in all organisations and premises, and that means many businesses have a dedicated Fire Marshal or Fire Warden who is responsible for this. They’re the ones that carry out a fire risk assessment and ensure that the appropriate precautions are in place as well as a fire management plan. They identify potential workplace fire hazards and improve effective fire emergency procedures. Not only that, Fire Marshals manage evacuations and ensure everyone is accounted for at the fire assembly point. -
Whether you are a first-time tenant of have been renting for a while, it’s important to understand the basics of looking after your home. With this course discover what it really means and takes to become a good tenant. Avoiding misunderstandings, knowing your legal obligations and entitlements. -
If you’ve found yourself working from home for the first time it can be a difficult adjustment to make. You also need to ensure your working environment is suitable and safe to work in even if you regularly work from home. Working from home is more common than ever before. It’s a different way of working than when in an office or on-site somewhere. Starting to work from home can also be difficult adjustment for some. -
Care Certificate training is an important part of any health and social care role. Our digital workbooks are the perfect support aid to the Care Certificate assessment, helping learners acquire the knowledge needed before they are assessed. The Care Certificate was introduced in 2015 as a way of ensuring that training and development for support roles in health and social care were consistent, and that everyone was working towards the same skills, knowledge and behaviour. It was updated in March 2025 to include the mandatory Oliver McGowan Training. -
This course is aimed at team leaders and professionals in the finance sector, it explains what a budget is and the budget setting process. The course describes effective budget controls, but before that it helps the learner to understand what a budget is – a financial plan using numbers -
In a cardiac emergency, your role as a qualified healthcare professional is pivotal in influencing patient survival. This module equips you with advanced skills for responding effectively during a cardiac arrest in adults, including the use of the NEWS system, recognition of cardiac arrest signs, adult resuscitation techniques, AED utilisation, and addressing choking incidents. Elevate your clinical skills and prepare yourself to make a difference in life-saving scenarios. -
Our course has been designed to ensure you grow expert managers in your organisation. It is not only cost effective and high quality but our human-centred design puts the learner right at the heart of the course. Our range of media – videos, challenges and downloadable resources – ensures the course is engaging and a meaningful learner experience. -
The course begins by describing how the production of accurate financial updates and the comparison of actual results against budgets are part of the budgetary control process, resulting in financial update reports, which enable those responsible for meeting budget targets to track actual results against budget. The two main components of financial updates are actual figures and budget figures. These are described in some detail, along with the creation of a financial update report, which has certain characteristics. -
The course describes the definition of feedback and reviews the two main feedback models, CORBS and SBI, including how to measure performance to inform feedback. The course also reviews the place of workplace observation in appraisal processes, leading to providing constructive feedback in the summary review. -
The course describes the definition of equality, diversity and inclusion and how the terms ‘equality, diversity and inclusion can often be used interchangeably yet have different meanings. Some examples and statistics are provided for review, along with relevant legislation and case studies. -
The course describes basic leadership styles, their strengths and weaknesses and their suitability in different situations. What are the advantages and disadvantages of the different leadership styles and how do great leaders mix and match these to their business advantage? -
In a time where employees are looking for more meaning in their careers, managers are expected more and more to coach their team members, recognising that it helps increase team morale and motivate their teams. But how can they develop their skills? Our 45-minute online course explores this topic in depth imparting valuable insights which will increase any manager’s confidence in the topic. Our course will help you grow expert managers in your organisation. -
It is no secret that good communication is important to success in the business world, and businesses will always benefit from employees who can not only communicate successfully with the clients or customers, but can communicate successfully within the business as well. This is especially true for managers, whose communications can greatly affect the morale and performance of their team. But how do they develop this skill? Our 60-minute online course is designed to do just that. -
This effective listening skills training course will look at the impact of communication, effective two-way communication, empathic listening, active listening, considered responses, tips for better listening, providing constructive feedback, managing communications in a team and chairing team meetings. -
The course describes the definition of business development and reviews a range of business development tools and techniques, designed to bring about continuous improvement as a key part of operational planning. Business development strategies are reviewed and their role in operational planning. Eight tools to support business development are reviewed including SWOT and PEST analysis, the Boston matrix and Maturity models. -
The course describes how to assess when change is needed and uses the four key aspects from the Harvard Business Review to conduct the analysis on an organisation and decide whether it is ready and needs change. Best practice identifies change as a continual cycle and the cycle ensures that change is managed consistently. -
This managing difficult conversations course covers how to approach difficult conversations and the steps and principles involved in addressing them. It covers resolving conflict, performance management, reflective activity, effective two-way communication, and generating confidence and commitment in your staff. -
The course reviews the reasons, drivers and reactions to change and enables the learner to understand how to manage resistance to change. Change theory is reviewed including Jungian’s four groups of people; Kotter’s eight step model of change and looks at different ways to plan for change. -
Our managing remote teams course then reviews three practical leadership styles, ideal for developing teams: transaction, transformational and situational. What are the skills required in developing an effective team and what behaviours would be evident in an effective team leader, to help the team achieve its goals? Managing remote teams can require different skills because of the varying locations, time zones, work patterns, etc. Additional effort on the part of the leader and the team members is required to achieve the team goals and effective communication is particularly important. -
The operational risk management training course course briefly describes ten management theories which underpin successful operational management and then reviews each one in more detail. These include: The Principles of Lean, Six Sigma, Systems theory and many more. The responsibilities and key functions of operational management are discussed as a multi-disciplinary function covering HR, assets and costs. -
This financial management governance course begins by looking at what we mean by governance and compliance, with two clear definitions, in the context of finance and more especially, how they relate to financial management and an organisation’s accounting systems and financial controls. The modules reviews the key stakeholders in financial governance and compliance: managers, lenders, investors and suppliers, and regulatory authorities. -
The course describes how to develop and explain organisational strategy. What is an organisational development strategy and who should be responsible for creating one, including the five recommended steps. The course describes how to write vision and mission statements for the organisation and the difference between these, followed by performing a gap analysis using the SOAR method and learning how to write SMART goals. Finally the course reviews how to implement organisational strategy, the difference between organisational and operational strategies and strategic planning and the final step of monitoring progress and managing performance. -
Performance management is a valued skill, and can be an important part of what makes (or breaks) team or company morale. But it can be hard to master. What does it involve? Our 60-minute online course explores the topic in detail. Designed for new or experienced managers in any sector, it covers all the topics needed to ensure that, once completed, any manager will feel more confident in their performance management abilities. -
This course is aimed at team leaders, professionals and financial officers. It reviews the fundamentals of financial management including documentation and reporting. The course concludes with a review of management reporting: profit and loss accounts, balance sheets, cash flow statements, key performance indicators and how management accounts pull all these together to provide the organisation with an overview of the financial health of the company. -
The course will define a project, describe the key stages and process of project management and will use PRINCE2 project management methodology to illustrate the project management process. This project management training course will define a project, describe the key stages and process of project management and will use PRINCE2 project management methodology to illustrate the project management process. -
Being able to manage change within an organisation is hugely important to ensure its success. Understanding how to manage change is skill often overlooked, but can prove to be incredibly beneficial. This 45-minute online course looks to help managers manage change within their teams and organisations. Our course has been designed to help you grow expert managers within your organisation. It is not only cost-effective and high-quality but through our human-centred design, we place the learner at the forefront. -
Managers play an important role in businesses, yet the role itself can be daunting. But one of the steps to overcome this feeling and become an effective manager is to truly understand the role of the manager. Did you know that managers account for at least 70% of the variance in team engagement and heavily influence employee wellbeing? The role of the manager is perhaps one of the most significant in the workplace. -
Effectively managing a team has a positive effect on team morale, motivation and productivity. Yet it isn’t a skill that is often developed. Our 60-minute online course, designed for new or experienced managers in any sector, provides the insights they need to confidently and effectively manage their team. Our course will help you grow expert managers in your organisation. -
A business or organisation is only as strong as its people. Managers play an important part in a business’ success, so it’s imperative that they have all the skills and tools they need in order to be effective managers. Part of a manager’s role is to support their team, understand their challenges and help them thrive. This is a lot easier when they have an understanding of themselves. Our 45-minute online course helps the learner do just that. -
The course describes basic leadership and management skills and the main differences between these, the role of coaching in the workplace to empower employees and how teams develop and the implications for leadership. This Introduction to Leadership course describes basic leadership and management skills and the main differences between these, the role of coaching in the workplace to empower employees and how teams develop and the implications for leadership. This Introduction to Leadership training course is aimed at team leaders and professionals seeking to develop their leadership abilities.
