This managing difficult conversations course covers how to approach difficult conversations and the steps and principles involved in addressing them. It covers resolving conflict, performance management, reflective activity, effective two-way communication, and generating confidence and commitment in your staff.
Managing Challenging Conversations Course
£20.00
Description
Learning Objectives – On completion of this course, learners will be able:
- To understand and use the key principles for managing challenging conversations
- To utilise the skills of communication and listening to generate positive outcomes.
Accreditation: The content of this difficult conversations course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.
Certification: On successful completion of this difficult conversations training, you will be awarded a certificate which you will be able to download and print immediately on completion.
Duration: This course will take approximately 30 minutes to complete, depending on learning speed.
Target Audience: This module is aimed at business leaders and professionals.
Entry Requirements: There are no specific entry requirements for this course.
