Leadership & Management
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This CPD Course has been designed to provide a full overview of the latest revision to BS 7671:2018 ‘Requirements for Electrical Installations - IET Wiring Regulations 18th Edition’ brought about by the release of Amendment 2:2022. This workshop has been created for those who design, install, commission or maintain low-voltage electrical installations and who need a better understanding of the impact and implications of 2nd Amendment. -
The Food Hygiene Rating Scheme (FHRS) is one of the most common signs in restaurant, takeaway and café windows and is one of the best ways a customer can judge the cleanliness and quality of the establishment. This course will give learners the knowledge and skills to obtain a five-star food hygiene rating and explains why it is such an important issue for any food business regardless of industry. This course contains in-depth knowledge on the Food Hygiene Rating Scheme, how inspectors calculate scores and how to get a 5 star food hygiene rating. This training course will also address the benefits and opportunities a high food hygiene rating score can have for businesses. -
The course describes basic leadership and management skills and the main differences between these, the role of coaching in the workplace to empower employees and how teams develop and the implications for leadership. This Introduction to Leadership course describes basic leadership and management skills and the main differences between these, the role of coaching in the workplace to empower employees and how teams develop and the implications for leadership. This Introduction to Leadership training course is aimed at team leaders and professionals seeking to develop their leadership abilities. -
The course will define a project, describe the key stages and process of project management and will use PRINCE2 project management methodology to illustrate the project management process. This project management training course will define a project, describe the key stages and process of project management and will use PRINCE2 project management methodology to illustrate the project management process. -
This anti-money laundering course provides a general overview of the risk and the implications of money laundering and the impact it has on a business. It is suitable for anyone who works in financial, credit, legal, or estate agency sectors and generally anyone working in a role that involves payments or money. Money laundering is an illegal act which can be conducted in a variety of settings, posing risks to both staff and businesses. This course covers the essentials about understanding what money laundering is, how it's carried out, the surrounding legislation, and implications of money laundering to help staff recognise potential instances of money laundering and how to implement control measures. -
This course is designed for anyone thinking about becoming a Barista as a career. As accredited providers of expert-led food safety training courses, you can trust that you're in safe hands when you’re learning with us. Learn the basics of how to be a barista right here with our Barista Training Course if you’re thinking about becoming a barista as a part-time or full-time career choice and may be going on to do face-to-face training. This Barista training is also great if you simply love coffee, you will learn skills on how to be come a barista, how to make your favourite drinks at home and impress your friends and family. -
This short course has been designed to help you learn the three basic principles of collaborating so you can hit the ground running and feel confident you're approaching collaboration in the right way. During this course, you will learn how to find a shared purpose between you and the people you are working with, find out what effective communication looks like during a collaborative project and be able to identify the difference between teamwork and collaboration. -
What is The Worker Protection Act 2023? The Worker Protection Act 2023 is a significant piece of legislation that aims to strengthen the rights and protections afforded to employees across the country. This Act has been introduced to address gaps in existing labour laws, ensuring that workers are treated fairly, paid adequately, and work in safe environments. -
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Our Business Compliance Essentials Course Package has been created to give you peace-of-mind. We recognise the complexities of business compliance, and so have curated a collection of relevant courses that you will need. We know that business compliance can be a tricky area and raises a number of questions – in what areas do I need to be compliant? How do I achieve it? What information needs to be shared, taught and learnt? Who needs to be compliant? It can be daunting, which is why we have taken out the hard work and complications for you and created a package that will help you meet many of your needs. It will form the foundation training required for the operation of your business and will ensure that you are supporting your staff by providing them with the compliance training they require. -
This course aims to give learners a deeper understanding of child criminal exploitation and gang-related issues by defining what these key terms mean. This training will also help learners to identify the signs and symptoms of abuse and what to do if they suspect a child or young person is becoming involved in gang activities. County lines is another crucial issue related to gang activities, within this training, learners will gain an understanding of this issue and how it can differ from other gang-related activities. -
By completing this course your employees will know how to meet your organisation’s standards, be aware of the different types of equipment in hospitality, understand how to tackle unexpected situations, learn how to perform safe lifting and carrying techniques and become aware of the maintenance procedure. This Hospitality: Cleaning and Servicing course has been created to ensure your staff know the general cleaning procedures and how to clean and service, bathroom and furniture areas. This module also covers hazards, lifting, handling and maintenance procedures relevant to all roles in the hospitality industry. By completing this cleaning course you will be making sure your employees are meeting your organisation standards, which in turn will minimise the risk of bad publicity or lawsuits. -
In a time where employees are looking for more meaning in their careers, managers are expected more and more to coach their team members, recognising that it helps increase team morale and motivate their teams. But how can they develop their skills? Our 45-minute online course explores this topic in depth imparting valuable insights which will increase any manager’s confidence in the topic. Our course will help you grow expert managers in your organisation. -
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Finding out what training you need for your coffee shop can be a difficult task. That’s why we’ve created this essential training pack to ensure your business and employees can get the training they need. Starting up a coffee shop, or any hospitality business, is an extremely big challenge for anyone. With a large range of topics such as finding the perfect supplier, leasing retail space and hiring the right staff, it isn’t hard to believe that taking the time to discover the appropriate training often takes a back seat. That’s why we’ve developed this Coffee Shop Essentials Training Pack, which gives learners the training they need in order to work effectively in a coffeeshop or any hospitality business. -
This short course has been designed to help you learn the three basic principles of collaborating so you can hit the ground running and feel confident you're approaching collaboration in the right way. During this course, you will learn how to find a shared purpose between you and the people you are working with, find out what effective communication looks like during a collaborative project and be able to identify the difference between teamwork and collaboration. -
The course describes the definition of collaboration and what it means in the workplace, including some of the challenges and solutions to effective and successful collaboration. This Collaborative Working Techniques course describes the definition of collaboration and what it means in the workplace, including some of the challenges and solutions to effective and successful collaboration. -
This course is aimed at business leaders and professionals to explain the difference between commercial acumen and awareness. It will relate to different business situations and scenarios with frameworks. This Commercial Acumen training course begins with a definition of commercial acumen and awareness and the difference between the two and will go on to relate these to four different business situations. -
Our short, bite-sized course is designed for any business owner, manager or HR professional who wants to ensure their communication skills, or those of their staff, are suited to a remote working environment. Due to the Coronavirus pandemic, remote working is fast becoming the norm. This has required businesses to adapt in many ways, and one of those ways is how teams are managed. Our Communicating With Remote Teams course is suitable for a wide range of roles including business owners, HR professionals, senior managers, middle managers, line managers and team leaders. -
It is no secret that good communication is important to success in the business world, and businesses will always benefit from employees who can not only communicate successfully with the clients or customers, but can communicate successfully within the business as well. This is especially true for managers, whose communications can greatly affect the morale and performance of their team. But how do they develop this skill? Our 60-minute online course is designed to do just that. -
Whether it's customer information or a private internal matter that needs safeguarding, protecting confidentiality of sensitive data is vital. This course is designed for you to learn or refresh your understanding of the importance of workplace confidentiality. Confidentiality of information in the workplace has never been so important. As digital storage of sensitive data becomes the norm, cyber security concerns grow and the General Data Protection Regulation (GDPR) is embraced, confidentiality is a more pressing issue than ever. This course is designed for anyone who handles information as part of their workload, making it suitable for people as wide-ranging as healthcare receptionists to school admission staff and from recruitment professionals to workers carrying out data input tasks. -
As conflict is inevitable in most workplaces do you truly know how to recognise organisational or interpersonal conflict and resolve the conflict when it occurs. Our 40-minute online course explores this important subject, imparting valuable insights which will increase any employee’s confidence in the topic and their conflict resolution skills. -
This Consumer Contracts - Distance Sales course looks at how consumer contracts can affect your business and what you need to do to comply with the rules. Understanding consumer contracts is important to be able to protect yourself and your business from possible claims. Gain knowledge about how long you can take to deliver a product, why providing a basic rate phone number is crucial and how long do consumers have to cancel a contract. Learn these and more through our course. -
The Consumer Contracts – Off-Premises Sales course has been created to present you with all the knowledge you need to gain an understanding of off-premises contracts. By completing this course you will be meeting your legal obligations and minimising the risk of bad publicity or lawsuits. Learners will be taught the rules and regulations regarding off-premises sales and how to apply them to their own work making sure they follow the law requirements. -
This course uses five concepts to explore the use of creative thinking in business and each of these is explored separately, for example: what is creative thinking; what happens if we don’t use creative thinking; what makes a creative thinker, etc. This Creative Thinking course uses five concepts to explore the use of creative thinking in business and each of these is explored separately. -
This Customer Care course has been created to give businesses guidance on how to get that edge above competing establishments. The course will help learners understand the causes of poor customer care, good customer care skills and how to handle complaints. This Customer Care training course has been created to give businesses guidance on how to get that edge above competing establishments. -
Our customer service training will give you the essential skills and knowledge you need to ensure you provide a great service every time. We understand that customer service is the foundation of hospitality businesses and want to make sure businesses have the skills needed to provide fantastic customer service. Our customer service course does just this. Our training not only covers the vital key skills and knowledge, ensuring your staff will offer the best service, but also covers key legislation and topics such as food allergy guidance, ensuring your staff will have an in-depth knowledge of food legislation to further improve your customers experience. -
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The Essentials of GDPR and Cyber Security Awareness training pack offers two courses which will give learners the skills and knowledge to be safe online and what new regulations will affect them surrounding storing and handling data. Cyber security and Data Protection (GDPR) have become very important topics for businesses, upon completion of this training learners will have a good knowledge of how to work safely whilst online, and prevent online fraud or data breaches. Learn the skills you need to keep your organisation safe against cyber security threats and become GDPR compliant. Learn how to protect against every day risks, whilst also learning the data protection principles included in the GDPR. -
The Cyber Security Awareness course is a beginner’s guide to protect you or your employees from the risk that cyber criminals pose. This e-learning course will help learners understand how hackers and bots can access your system and how to keep your information and personal data safe from online fraud. Every day, we interact on the internet without thinking about cybercrime. But cybercrime is on the rise: not a week goes by without an attack or crime being reported in the news. Learn the skills you need to keep your organisation safe against cyber security threats. Protect against everyday risks, possible harm, understand what happens when cyber security goes wrong and how to manage the risks. -
Learn the skills you need to keep your organisation safe against cyber security threats, identify risk areas, know your responsibilities to your team and organisation and comprehend how to establish a cybersafe culture. This course has been designed for management and the cyber security officers tasked with keeping the business safe from cyber attacks. -
This module is aimed at project managers, leaders and professionals who will need to make business critical decisions as well as day-to-day choices as part of their role. By taking this course, learners can strengthen their decision making skills and understand the different techniques and methods for making effective decisions. -
Dementia is a growing problem in today’s society. There is currently no cure for dementia, and symptoms can include memory loss, confusion, finding familiar tasks challenging, mood swings and communication difficulties. With dementia set to affect such a large proportion of the population due to more people living for longer than ever before, it is vital that society is aware of the signs of the condition, and how to help individuals struggling with dementia. This course, intended for healthcare professionals and those working with individuals with dementia, covers the symptoms and types of dementia, its treatment and medication, the how to manage communication and care. -
The course describes the characteristics of low-performing and high-performing teams and analyses why a low-performing is rarely successful, including Lencioni’s five dysfunctions of a low-performing team, reviewing how to build a high-performing team and key actions a leader can take to address the five dysfunctions. -
Upon completion of these modules, learners will gain the skills and knowledge they require to be an efficient and lawful Human Rresouces Manager (HR). You’ll also get a deeper understanding of the roles of the HR Manager, and the challenges and skills you will face within the HR industry. This Human Resources (HR) management toolkit was specially designed to provide HR managers with the knowledge and skills they require to become a great people manager in their business. It is suitable for those who are also non HR managers or even for those who are looking to progress into a HR management role. -
This digital business skills suite is a course built from 27 bitesized modules, designed for learners developing their digital marketing knowledge for business. Learn about social media, writing for websites, analytics and SEO. Businesses are now firmly planted in the digital age, with more people able to access the internet than ever before. Learners will also understand the full benefits of a strong company website, will be able to write for the website and have a clear understanding of basic web design. -
We have developed this digital marketing training course to give you the knowledge and confidence to start your own digital marketing plan. Digital marketing channels are one of the biggest areas of expenditure in marketing budgets with budgets increasing every year, as more potential channels become available and online shopping increases its market share. -
This online safety course describes the various forms of abuse and danger caused by the use of technology and the internet, both for adults and children, and gives detailed information on how to counter its effects. This online safety training course will help learners to identify adults and children at risk and what forms online abuse takes, and how to recognise them. This course will provide learners with the information they need on how to help and protect adults and children from the dangers of technology. The ability to protect children, young people and at-risk adults from harmful or inappropriate material online is extremely important, and anyone working with these groups needs to be able to identify potential risks as well as the signs and symptoms of vulnerabilities or suspected abuse. -
This early help or early intervention involves supporting families when a problem first occurs and can be utilised at any point in a child's or young person's life. Early help can have massively positive impacts on a child's future development and is therefore crucial that anyone working with children, young people or their families understands the importance of early help. This wide-ranging CAF safeguarding course is designed to help all those working with children, adults and families who could benefit from Early Help.