-
This Hospitality: Effective Working Relationships course is suitable for companies, colleges and training providers offering provision or courses in the hospitality, travel, tourism and catering sectors. It helps to support the QCF unit ‘Effective Team work’ and caters to the assessment criteria for this unit. The team relationships training course has been written by experienced, hospitality industry professionals and is designed for use on a wide variety of mobile devices. -
This management training toolkit was developed to help line managers develop the skills they require to manage organisational change and staff performance. When employing and managing people, it is crucial that line managers understand lawful procedures and the key aspects associated with the recruitment and people managing process. This employment law for line managers toolkit will provide line managers with the knowledge and training they require to be able to lawfully manage organisational change, employee performance and regulations, and how to lawfully manage disciplinary and redundancy or dismissal procedures. -
This training toolkit was designed to help line managers develop their knowledge and skills when it comes to managing employees and dealing with recruitment selection, working hours, pay and the lawful treatment of staff. Upon completion, learners will have a good understanding of employment law, the role of a line manager in the recruitment process, and the responsibilities involved when it comes to staff payment, retention and working hours. Upon completion of these modules, learners will gain the skills and knowledge they require to be an efficient and lawful line manager. -
When working in a social care setting it is likely that you will be supporting and caring for people from a variety of backgrounds and cultures. It is important to ensure everyone within you care is treated equally and fairly, being given the same opportunities and treatments. With this short course understand the importance of equality and inclusion, how to work in an inclusive way and where and how to access information support and advise about diversity, equality, and inclusion. -
Do you truly know what equality, diversity and inclusion are, the differences between them and how they impact on your working environment? Discover how to embrace equality, diversity and inclusion into your normal way of working and promote best practice within your organisation. Our 60-minute equality, diversity and inclusion in the workplace online course explores these three related, but different areas, imparting valuable insights which will increase any employee’s confidence in the topics. -
As a manager you will be responsible for implementing equality, diversity and inclusion policies within your organisation. You also may be involved in recruitment or handling grievance and disciplinary matters so it’s important to understand these key subjects and how to how to live and breathe an ED&I strategy within your business. Our 60-minute online equality, diversity and inclusion for managers course explores these three related, but different areas, imparting valuable insights which will increase any manager’s confidence in the topics. -
Fabricated Induced Illness (FII) is a rare form of child abuse that can often go unnoticed. The signs and symptoms of abuse are very widespread, which makes it difficult to identify. It’s therefore important that anyone working with children is aware of this abuse and knows what to look for if they suspect this type of abuse. This course describes the symptoms of FII and the risk factors that can lead to it, and includes case studies, guidance for practitioners. This course gives learners in-depth information on what they need to be aware of when dealing with fabricated illness and the best practices to help children in this situation. -
This wide-ranging course covers FGM (female genital mutilation), abuse linked to faith or belief, and forced marriage. This course help learners to understand the links between these issues, provides information on how to identify vulnerable people, and how to report and act on such knowledge. This course is specifically designed to help people coming into contact with young people and their families during the course of their work to promote good safeguarding practice, whilst being culturally aware. -
The course begins with describing the separate but also linked processes of planning, budgeting and forecasting and their definitions in more detail. Five types of budget are reviewed: master, cash, capital expenditure, operating and departmental budgets and four steps to take to ensure that budgets and forecasts are realistic. -
This course goes on to describe the structure of an accounting system and its various component parts. Next governance and compliance is reviewed and how these relate to financial management ie tax returns, retention of tax records. Who are the key stakeholders in financial reporting: managers, lenders, investors and suppliers, regulatory authorities. The relationship between financial management and reporting is described and how this is affected by adequate financial controls. -
The course begins by describing how the production of accurate financial updates and the comparison of actual results against budgets are part of the budgetary control process, resulting in financial update reports, which enable those responsible for meeting budget targets to track actual results against budget. The two main components of financial updates are actual figures and budget figures. These are described in some detail, along with the creation of a financial update report, which has certain characteristics. -
This training is suitable for anyone who is interested in undertaking the role of a Fire Warden. The course will take you through all of the must-know aspects of taking on this important role. Ensuring people can evacuate safely in the event of a fire is so important that it’s enshrined in law. A fire safety strategy is required in all organisations and premises, and that means many businesses have a dedicated Fire Marshal or Fire Warden who is responsible for this. They’re the ones that carry out a fire risk assessment and ensure that the appropriate precautions are in place as well as a fire management plan. They identify potential workplace fire hazards and improve effective fire emergency procedures. Not only that, Fire Marshals manage evacuations and ensure everyone is accounted for at the fire assembly point. -
Sale!
Employers are legally required by Fire Safety Regulations (The Regulatory Reform (Fire Safety) Order 2005) to provide information, instruction and training to employees about fire precautions in the workplace. This course is targeted at businesses needing to train their staff in fire safety procedures. However, it is also applicable to anyone who wishes to learn how to prevent fire in the workplace and deal with it effectively should it occur. It provides important information about fire safety and complies with UK Fire Safety Regulations. -
Employers are legally required to provide information, instruction and training to employees about fire precautions in the workplace. This online fire safety course helps you to meet this obligation by providing your staff with the knowledge and understanding required to act safely in the event of a fire in the workplace. On completion of the course and test you will receive a digital Fire Safety certificate which you can download and keep for your records. Fires can quickly cause a lot of damage and endanger people’s lives. History is littered with tragedies as a result of uncontrolled fires, so knowing how to prevent a fire from happening is essential. When a fire does break out, we all want to know how to act safely too. Fire is the probably the biggest risk to life that most people face at work, with around 50 people being killed and over 2000 seriously injured every year. To minimise the risk of fire in the workplace, it is vital that everyone is aware of the common causes of fire and the appropriate actions to take in the event of a fire, including how to escape safely from the scene. -
Sale!
We’ve packaged together two of our best-selling courses - First Aid Primary Survey and Fire Safety - to create a training pack suitable for the workplace. CPD certified. Learners can complete in one to two hours. -
This First Aid training online course was created in partnership with First Response Training. The course will teach learners to follow the Resuscitation Council (UK) Guidelines for basic life support training and provide knowledge of how to act in the event of an incident requiring first aid assistance. First Aid is an essential part of Health and Safety Training and can make a big difference to survival chances when an accident or emergency occurs. Thousands of accidents and emergencies happen every year and, unfortunately, many of those who die could have survived if first aid had been given sooner. Knowing what to do if you’re the first on the scene could save someone’s life. -
Sale!
This three course health and safety package will provide learners with the know how of acting safely and effectively in the workplace. The first aid course is suitable for people and businesses looking to learn new first aid skills or refresh their existing first aid knowledge. No previous qualification or experience is necessary to take the training. Upon completion of the COSHH course, you will satisfy your legal obligations for appropriate training, minimise the risk of bad publicity or lawsuits, and ensure the safety of you, or your staff, when working with hazardous substances. This fire safety course will help learners understand the legal requirements for fire safety. Learners will gain knowledge of fire prevention and will understand warning systems and what to do. They will learn what key factors are involved in the event of an evacuation, recognise different types of fire, and what fire extinguishers they can use. -
Sale!
Employers are required to provide health and safety training to their employees, this training pack is designed to provide valuable information on how to keep themselves, and their colleagues, safe. Manual handling regulations are in place to safeguard the health and safety of workers, and it's vital that employers undertake manual handling training to educate themselves about their responsibilities. Safety risks can be more of an issue when staff are working in isolation without the support of colleagues to help them should an emergency or dangerous situation arise. Safety precautions for lone workers are therefore essential to protect their well-being, personal safety and the business they are working for too. This first aid training course was developed in partnership with First Response Training to provide learners with an overview of how to act safely and effectively in the event of an incident requiring first aid assistance. -
Sale!
This training pack is made up of two popular food safety courses, Food Allergy Awareness and Level 2 Food Safety and Hygiene for Catering. The training is suitable for anyone working in a food handling role. Our Food Allergy Awareness course has been updated to include everything you need to know and comply with Natasha's Law PPDS regulations. Natasha's Law came into effect on 1st October 2021, the training also includes all the latest legislation and guidance around food allergens. -
This Food Allergy Awareness Training course is designed to help learners identify the fourteen particular food allergens which must, by law, be recognised and to understand why foods containing allergens must be handled carefully. Did you know that there's no cure for food allergies and intolerance's? One mistake with allergens can cause life-threatening harm, which is why proper allergen control is essential for every food and beverage business. Keep your customers safe - Our allergy-focused food safety training will teach you how to confidently handle allergen enquiries and prevent cross-contamination to keep customers safe. -
When preparing food, feeding, and providing refreshments, it is important to ensure food safety requirements are met, and nutrition and hydration has been considered (and potentially monitored) to meet the needs and provide safety to people in your care. Learn how to promote a safe and hygienic working environment when preparing, serving and clearing away food and drink, meeting all safety requirements whilst being able to support individuals to have access to food and nutrition in accordance with their plan of care. This 30-minute course can be used as an introduction or as refresher training to ensure that all learners have up to date knowledge to be able to promote nutrition and hydration in health and social care settings. -
Sale!
This package provides a comprehensive level of training in a cost-effective way. Save over 60% when compared to purchasing the courses individually. Included within the package are a number of supplementary courses, which will build up further knowledge and ensure basic compliance requirements are met. Each elearning course has been crafted by our experienced learning specialists to make sure all learners will be actively engaged with the material and can complete it around their schedule. Effective training can be accessed at the touch of a button, capitalising on the flexibility of online learning environments so anyone can learn whenever and wherever they want. Our package offers you a cost-effective way to train your staff with relevant resources and set them up to be safe and successful in the workplace. -
Sale!
Our Food Safety & Hygiene Fundamentals Package covers a comprehensive level of training for anyone who handles or prepares food, satisfying the legal obligation for food safety knowledge within this area. Our subscription package is suitable for anyone who handles or prepares food or is involved in the management of such people in a catering environment. This includes hotels, restaurants, takeaways, cafes, bars, fast food outlets, fish & chip shops, kitchens, hospitals, prisons, schools and colleges. Our training package gives you a saving of over 75% when compared to buying the included courses individually. -
By completing this course, you'll learn valuable skills to use in the workplace. This topic is known as a power skill, and when you complete it, you'll be able to identify different types of feedback and the appropriate ways to respond to them, learn the importance of both positive and negative feedback, reflect on how you respond to feedback, and the impact this has on your career development and progression. -
The course describes the definition of feedback and reviews the two main feedback models, CORBS and SBI, including how to measure performance to inform feedback. The course also reviews the place of workplace observation in appraisal processes, leading to providing constructive feedback in the summary review. -
This Giving Customers a Positive Impression course for the hospitality industry provides an overview of key customer service issues in a hospitality setting relevant to all roles within hospitality businesses, such as servers, waiting staff, hosts and more. Completing this course will help you to meet your legal obligations within the hospitality industry and minimise the risk of bad publicity or legal action through poor quality interactions between staff and customers. -
The course describes the importance of the hospitality sector to the UK economy; the importance of good customer service in the hospitality sector and the roles of service staff as key contact points for customers. The course describes the importance of the hospitality sector to the UK economy; the importance of good customer service in the hospitality sector and the roles of service staff as key contact points for customers. The course also reviews the importance of a good impression, excellence and professionalism of service staff as part of the organisation’s brand and brand awareness to customers and how brand marketing influences the decisions of customers. -
The aim of this training is to develop an understanding of HACCP-based food safety management, and how it is best implemented and maintained in a food business or organisation. Food safety systems are an integral part of any business operating within the food industry, and must be overseen by a manager or supervisor to ensure all procedures are put in place and followed by staff. Businesses may use a system designed to meet their needs, but EU law requires that all food safety systems are based on the HACCP guidelines and so it is important that food staff understand them. -
Sale!
Everyone has a role to play in ensuring their own health and safety at work, as well as that of their colleagues. This training pack offers valuable information for you and your staff. An Awareness of Health and Safety at Work is designed to teach both employees and employers why health and safety in the workplace is so important in relation to the Health and Safety at Work Act 1974. -
Sale!
This suite of courses covers knowledge of keeping yourself and your colleagues safe in a variety of workplaces. Why complete the Health and Safety at Work and Risk Assessment Training Pack? The very nature of current working society means that people are exposed to potential hazards constantly, regardless of their working environment. Whether you work in a corporate, industrial, or hospitality setting, health and safety applies universally, and there will always be a course relevant to your work. -
Sale!
This training pack has been created to provide people at any level, in any sector, with guidance that will help them to work safely at work. One of the most important areas that staff members in any organisation need to be trained up on is health and safety. Workplace health and safety helps to minimise the risk of injuries and accidents from occurring, whilst also protecting your business by embracing safer working standards. -
Health and safety in health and social care is everyone’s responsibility to ensure staff and those in your care are kept safe and out of harm’s way. From exploring the use of risk assessments and how to handle hazardous substances, to discovering how to implement security measures, manage stress and promote fire safety in the work setting, this short course covers all the basics and is the perfect introduction. -
Sale!
This Health & Safety training pack is perfect for any individual or business that wants cost-effective compliance training. The training pack includes two of our popular courses: Awareness of Health and Safety at Work and Fire Safety. According to the Health and Safety Executive, in 2015/16 30.4 million working days were lost due to self-reported work-related illness or injury. By giving employees good Health and Safety training, you reduce the risk of workplace accidents and adhere to your legal obligation of preventing accidents in the workplace. -
Setting up a home delivery service can be a great way to appeal to more customers but do you know where to begin? With this online training course learners will learn about the key actions and tasks needed to start home deliveries and how to ensure staff safety and well-being when they set up. -
The Electricity at Work Regulations 1989 require that any electrical equipment that has the potential to cause injury is maintained in a safe condition. Portable Appliance Testing is one way in which to ensure electrical equipment is safe. Electronic appliances are everywhere at home and work, but faulty electronics is a leading cause of fires, and getting electrocuted is also a risk when appliances are not maintained. Hundreds of people get seriously injured or die because of faulty electronics so checking equipment is an important prevention method. This course teaches you how to carry out a Portable Appliance Test (PAT) on your personal appliances. You’ll find out how to identify the different types of electronic items and become familiar with the testing equipment. You’ll find out about the different ways damage can happen to electrical equipment, appliances and their flexes. -
This power skill e-learning course will give you the tools and techniques to effectively present your ideas. Our online How to Construct and Deliver an Effective Presentation training course is broken down into the following sections and can be completed at your own pace. Working through this course will help you to identify what's urgent, what's not, and the big idea you should go for in your next presentation. You will explore what your audience wants and how to help them to care, identify four techniques to learn more about who your audience is and get to grips with 'stacking' your presentation.
