-
Our customer service training will give you the essential skills and knowledge you need to ensure you provide a great service every time. We understand that customer service is the foundation of hospitality businesses and want to make sure businesses have the skills needed to provide fantastic customer service. Our customer service course does just this. Our training not only covers the vital key skills and knowledge, ensuring your staff will offer the best service, but also covers key legislation and topics such as food allergy guidance, ensuring your staff will have an in-depth knowledge of food legislation to further improve your customers experience. -
This course covers the different aspects of your life and how you can improve your mental health and wellbeing in those areas. Aimed at anyone who wishes to improve their mental health and wellbeing the course takes around one hour to complete. Approximately 1 in 4 people in the UK could suffer from mental health at least once a year with 1 in 6 people in England reporting common mental health problems such as anxiety and depression. Whilst there has not been a significant rise in mental health problems in recent years people are finding it harder to cope with the illness with self-harm and suicidal thoughts increasing. Having positive mental health in the workplace can lead to an increase in productivity and morale which can also have a good effect on your colleagues. -
Control Of Substances Hazardous to Health Regulations (COSHH). This comprehensive set of regulations requires employers to limit and control exposure to hazardous substances. Thousands of people working in industries ranging from cleaning to agriculture fall ill every year as a result of working with hazardous substances. This can include contracting types of cancer, skin diseases such as dermatitis, or lung diseases including asthma. Our COSHH training online course is designed to give you the practical skills to work safely with any potentially harmful materials in your workplace. COSHH compliance is essential for businesses and employees need to know exactly what kind of substances they are working with and how to do it safely. That vital knowledge is exactly what you’ll learn in this course. -
This essential Health and Safety course is designed to give people who might work with or around asbestos all the knowledge they need to do so safely. It considers the risks, highlights the dangers and identifies key signs to look out for. This asbestos awareness course provides advanced knowledge about asbestos awareness for people working with and around asbestos. There is an overview of what asbestos is, the history of asbestos use, the risks of exposure to asbestos, and the key legislation around the topic. -
This course provides information about mental health and well-being for employers and managers. It is aimed at business owners and managers in a variety of settings who want to better understand and support people with mental health problems. This course looks at the six main factors affecting mental health and well-being at work and how you can support your employees through helping to define mental health, look at the symptoms, the impact it can have, legislation surrounding mental health and how to devise an action plan which promotes positive mental well-being in the workplace. -
This Display Screen Equipment (DSE) online training forms an essential part of workplace health and safety training. Understanding DSE risks allows organisations to comply with current regulations while improving staff wellbeing. Our DSE training course equips you with practical knowledge to work safely with computers, tablets and smartphones. By identifying and addressing potential hazards, businesses can protect their employees, reduce sickness absence and boost productivity. With remote working becoming increasingly common, completing a DSE assessment at home is more important than ever. This course builds confidence in understanding DSE requirements and conducting effective assessments in any working environment. -
This training is suitable for anyone who is interested in undertaking the role of a Fire Warden. The course will take you through all of the must-know aspects of taking on this important role. Ensuring people can evacuate safely in the event of a fire is so important that it’s enshrined in law. A fire safety strategy is required in all organisations and premises, and that means many businesses have a dedicated Fire Marshal or Fire Warden who is responsible for this. They’re the ones that carry out a fire risk assessment and ensure that the appropriate precautions are in place as well as a fire management plan. They identify potential workplace fire hazards and improve effective fire emergency procedures. Not only that, Fire Marshals manage evacuations and ensure everyone is accounted for at the fire assembly point. -
Employers are legally required to provide information, instruction and training to employees about fire precautions in the workplace. This online fire safety course helps you to meet this obligation by providing your staff with the knowledge and understanding required to act safely in the event of a fire in the workplace. On completion of the course and test you will receive a digital Fire Safety certificate which you can download and keep for your records. Fires can quickly cause a lot of damage and endanger people’s lives. History is littered with tragedies as a result of uncontrolled fires, so knowing how to prevent a fire from happening is essential. When a fire does break out, we all want to know how to act safely too. Fire is the probably the biggest risk to life that most people face at work, with around 50 people being killed and over 2000 seriously injured every year. To minimise the risk of fire in the workplace, it is vital that everyone is aware of the common causes of fire and the appropriate actions to take in the event of a fire, including how to escape safely from the scene. -
Human history is full of harrowing periods when just one single illness became deadly and spread at epidemic or pandemic levels. Think about the Great Influenza pandemic (AKA Spanish Flu), The Plague and - more recently - Covid-19. There isn’t an industry or sector that hasn’t been affected. With the risk of another pandemic always looming, it’s more important than ever to understand the most effective ways you can help prevent the spread of infection in your workplace. With the outbreak of the coronavirus it’s more important than ever to understand the most effective ways you can help prevent the spread of infection in your workplace. -
This course has been designed to help raise awareness of Legionnaires' disease by explaining how outbreaks might occur, and highlighting water systems that have a potentially high risk of developing the Legionella bacterium. You may have heard about Legionnaires' disease or the Legionella bacterium, and it’s not something anyone wants to experience first-hand. On average there are approximately 200 to 250 reported cases of Legionnaires' disease each year in the UK, although many believe this total is generally underestimated. Contracting 'Legionella pneumophilia' bacteria can cause high fever and may become fatal in approximately 12% of cases. To prevent people from developing this disease, we need to know what it is and how to prevent it coming into contact with us. This legionella training module explains how outbreaks might occur, including how to identify which water systems have a potentially high risk of developing the Legionnella bacterium. -
Effective leadership and control for Social Housing Providers; an introduction to governance. This course is primarily aimed at Social Housing Providers who are regulated for governance by the Social Housing Regulator. Those who are not, such as local authorities or Arm's Length Management Organisations (ALMOs) and Tenant Managed Organisations (TMOs) who do not own their stock, may also find it useful in terms of general good practice. -
This engaging online Manual Handling training gives you practical knowledge to prevent workplace injuries when handling loads. As one of our essential health and safety courses, it delivers critical skills in just 30-45 minutes. Manual handling injuries affect half a million UK workers annually, with back injuries being the leading cause of workplace absences. By law, employers must protect their workforce—and this training helps you meet those legal obligations while reducing costly downtime. -
This e-learning module provides background into the history of social housing, and looks at the roles and responsibilities of social housing providers and their tenants. -
From the 1st April 2012, the Tenant Services Authority (TSA) was disbanded and the Homes and Communities Agency (HCA) became responsible for regulating social housing providers in England. The new regulator will be known as the Social Housing Regulator. The Social Housing Regulator has 2 sets of standards, economic and consumer. Social Housing Providers are expected to meet both. However, the main focus of regulation will be on the economic standards which cover governance, financial viability, rent and value for money. -
Our advanced course has been developed in collaboration with the Health and Safety Executive (HSE), the UK government agency responsible for the regulations of workplace health, safety and welfare. This online course covers the whole range of possible causes for slips, trips and falls in the workplace, how design and planning can help to avoid them, and the procedures to deal with them should they happen. -
Our Online Slips and Trips: Intermediate course has been created in collaboration with the HSE and provides in-depth and knowledge into how to prevent slips and trips in the workplace. It provides more depth than our introductory course, and has been personalised for different workplaces and environments and designed for anyone in a managerial or supervisor role, middle managers or team leaders. -
This Slips, Trips and Falls in the Workplace course has been created with businesses in mind and will ensure organisations are able to reduce the risk of slips, trips and falls in the workplace. This in turn will reduce the risk of injury and unwanted expenses. The chances are, you’ve slipped on something, tripped over something or fallen off something in the past and you’d rather not experience it again. Whether it’s a wet floor or an inconveniently placed cable, the hazards are everywhere. Despite seeming minor, slips, trips and falls can have serious consequences to our health as well as costing businesses their productivity, time and money when someone gets hurt. Knowing how to identify and remove hazards that could cause a slip, trip or fall is essential, no matter what your workplace environment is like. -
Working at height isn’t common in many industries, but that doesn’t mean it isn’t an important consideration for employers. Working at Heights has been developed to provide individuals and organisations with the knowledge required to comply with the Work at Height Regulations 2005. It is recommended that any workers who have to plan or carry out working at height complete this course. -
This CPD approved Learning Opportunities and Reflective Practice has been designed for team leaders, managers, supervisors and anyone in or aspiring to be in a managerial position. -
Everyone deserves to live and work in safe and healthy environments. Nobody wants to fall ill because of the conditions of the building they spend time in. Mould can be dangerous to health, especially for those that are vulnerable. Unfortunately, well over 10,000 people every year are becoming ill or developing health conditions as a result of mould exposure. Spotting mould and intervening early is essential to protect people from harm. This online damp and mould course gives you an introduction to what mould is, why it’s important and what you can do about it. Mould grows in certain environments, and once it’s started, it will keep coming back until the conditions are changed. -
This anti-money laundering course provides a general overview of the risk and the implications of money laundering and the impact it has on a business. It is suitable for anyone who works in financial, credit, legal, or estate agency sectors and generally anyone working in a role that involves payments or money. Money laundering is an illegal act which can be conducted in a variety of settings, posing risks to both staff and businesses. This course covers the essentials about understanding what money laundering is, how it's carried out, the surrounding legislation, and implications of money laundering to help staff recognise potential instances of money laundering and how to implement control measures. -
Sale!
This training pack is made up of two popular food safety courses, Food Allergy Awareness and Level 2 Food Safety and Hygiene for Catering. The training is suitable for anyone working in a food handling role. Our Food Allergy Awareness course has been updated to include everything you need to know and comply with Natasha's Law PPDS regulations. Natasha's Law came into effect on 1st October 2021, the training also includes all the latest legislation and guidance around food allergens. -
Everyone wants to stay safe and healthy, and that’s why health and safety (H&S) at work is enshrined in law. Being unwell or put at risk of harm has wide implications for both the individual affected and the business they work for. When the Health and Safety at Work Act came into force in 1974, businesses were now responsible for keeping their employees safe and well. That included training them regularly in how to do that. This short course on Awareness of Health and Safety at Work helps you understand the importance of this topic. -
Our Risk Assessment in the workplace course teaches workers in a supervisory position how to carry out a risk assessment properly. Our CPD-approved risk assessment course teaches supervisors and managers the practical skills needed to identify hazards, evaluate risks and implement the necessary control measures. You'll learn to conduct thorough assessments tailored to your specific workplace environment, whether you manage an office, retail space, warehouse, classroom, or construction site.
