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This Customer Care course has been created to give businesses guidance on how to get that edge above competing establishments. The course will help learners understand the causes of poor customer care, good customer care skills and how to handle complaints. This Customer Care training course has been created to give businesses guidance on how to get that edge above competing establishments. -
Cybercrime is on the rise and is an increasing risk to any organisation. Even as a visitor to business premises it is important that you are aware of your role in keeping both yourself and the organisation safe from cyberattack. Learn the skills you need to keep organisations safe against cyber security threats and know your responsibilities in maintaining a cybersafe culture. -
The Cyber Security Awareness course is a beginner’s guide to protect you or your employees from the risk that cyber criminals pose. This e-learning course will help learners understand how hackers and bots can access your system and how to keep your information and personal data safe from online fraud. Every day, we interact on the internet without thinking about cybercrime. But cybercrime is on the rise: not a week goes by without an attack or crime being reported in the news. Learn the skills you need to keep your organisation safe against cyber security threats. Protect against everyday risks, possible harm, understand what happens when cyber security goes wrong and how to manage the risks. -
This course is aimed at those involved in the handling of people’s information as part of their day to day role. This Course will provide a Data Protection (GDPR) overview for those looking to gain more information on how to uphold the 6 principles. With this course learners will understand the key principles and process under the regulation and what their roles and responsibilities include. In its early days, data protection compliance quickly became a key priority for businesses, as the risk of large financial penalties for failing to introduce a culture of greater data transparency were introduced. -
This Giving Customers a Positive Impression course for the hospitality industry provides an overview of key customer service issues in a hospitality setting relevant to all roles within hospitality businesses, such as servers, waiting staff, hosts and more. Completing this course will help you to meet your legal obligations within the hospitality industry and minimise the risk of bad publicity or legal action through poor quality interactions between staff and customers. -
Payment Card Industry Data Security Standard, also known as PCI DSS, is a set of standards that all companies storing, processing and/or transmitting cardholder data must abide by. PCI DSS compliance is a legal requirement by law and compromised card holder data can badly affect customers, organisations and financial institutions. One PCI DSS issue is enough to seriously impact an organisation and affect the trust of customers for the long term, not to mention it could result in hefty fines and possible legal action. From a customer’s point of view, PCI DSS compliance gives them assurance that any details that they provide to operatives of a sensitive nature won’t be compromised in any way. -
Providing a professional tenancy management service is an essential requirement for all Registered Providers of social housing. To manage social housing tenancies effectively, you are required to have a basic knowledge of the law and regulations. Registered Social Housing Providers will develop policies and procedures to ensure they achieve the aims of the regulatory standards and comply with the legislation surrounding social housing tenancies at all times. When you have completed this online course, you will have an understanding of the following topics in the context of basic tenancy management for a Registered Social Housing Provider. -
The Bribery Act 2010 course has been developed from the ground up with experts to help you understand the corporate offence of failing to prevent bribery. It has been designed to create awareness of how to recognise a bribe, what should be done in the event of bribery being discovered, and how to put procedures in place that show your company has taken adequate measure to prevent bribery in the workplace. It also addresses the complicated high risk area of corporate hospitality. -
The Principles of Effective Income Management course will look at rent arrears and the importance of prevention and control. It also addresses the challenges facing social housing providers in ensuring that rent can be paid and tenancies sustained. On completion of this course you will have knowledge of the subjects outlined in the lesson plan below, in relation to income management for a social housing provider. Because the e-learning course is hosted on our platform you can re-visit the training at any point, even after it has been completed. -
This Trading Fairly course has been created with the trade industry in mind and will provide the relevant information to ensure a fair trade. By completing this course you will be meeting your legal obligation of the Consumer Protection from Unfair Trading Regulations 2008, and minimising the risk of bad publicity or lawsuits. -
On 8 March 2012 the Welfare Reform Act received Royal Assent. The Act legislates for the biggest change to the welfare system for over 60 years and poses a huge challenge for all those working in the social housing sector. -
By completing this course your employees will know how to meet your organisation’s standards, be aware of the different types of equipment in hospitality, understand how to tackle unexpected situations, learn how to perform safe lifting and carrying techniques and become aware of the maintenance procedure. This Hospitality: Cleaning and Servicing course has been created to ensure your staff know the general cleaning procedures and how to clean and service, bathroom and furniture areas. This module also covers hazards, lifting, handling and maintenance procedures relevant to all roles in the hospitality industry. By completing this cleaning course you will be making sure your employees are meeting your organisation standards, which in turn will minimise the risk of bad publicity or lawsuits. -
This Hospitality: Effective Working Relationships course is suitable for companies, colleges and training providers offering provision or courses in the hospitality, travel, tourism and catering sectors. It helps to support the QCF unit ‘Effective Team work’ and caters to the assessment criteria for this unit. The team relationships training course has been written by experienced, hospitality industry professionals and is designed for use on a wide variety of mobile devices. -
The Food Hygiene Rating Scheme (FHRS) is one of the most common signs in restaurant, takeaway and café windows and is one of the best ways a customer can judge the cleanliness and quality of the establishment. This course will give learners the knowledge and skills to obtain a five-star food hygiene rating and explains why it is such an important issue for any food business regardless of industry. This course contains in-depth knowledge on the Food Hygiene Rating Scheme, how inspectors calculate scores and how to get a 5 star food hygiene rating. This training course will also address the benefits and opportunities a high food hygiene rating score can have for businesses. -
Our introductory course is aimed at anyone who works with children, from social care workers to teachers, and wants to understand attachment theory. Attachment Theory is a well-established theory which illustrates the key role attachment plays in the development of a child through to adulthood, how they form relationships with others and how they perceive themselves. Using the context of attachment theory, our course is designed to provide you with insights into children’s behaviour and development, and what you can do to help a child who may be struggling. -
This Understanding HACCP Course includes a RoSPA Assured instant digital certificate. It has been created for food handlers to ensure they understand what a critical control point is and are confident using the HACCP seven principles system to identify and respond to hazards. Anyone who works in catering or hospitality needs to be aware of the latest food hygiene standards and HACCP regulations. Knowing how to clean and disinfect equipment, safely store and prepare food, and control common pests will allow you to handle food safely and ensure that you’re complying with all of the relevant health and safety standards. -
Everyone wants to stay safe and healthy, and that’s why health and safety (H&S) at work is enshrined in law. Being unwell or put at risk of harm has wide implications for both the individual affected and the business they work for. When the Health and Safety at Work Act came into force in 1974, businesses were now responsible for keeping their employees safe and well. That included training them regularly in how to do that. This short course on Awareness of Health and Safety at Work helps you understand the importance of this topic. -
Our Risk Assessment in the workplace course teaches workers in a supervisory position how to carry out a risk assessment properly. Our CPD-approved risk assessment course teaches supervisors and managers the practical skills needed to identify hazards, evaluate risks and implement the necessary control measures. You'll learn to conduct thorough assessments tailored to your specific workplace environment, whether you manage an office, retail space, warehouse, classroom, or construction site. -
Control Of Substances Hazardous to Health Regulations (COSHH). This comprehensive set of regulations requires employers to limit and control exposure to hazardous substances. Thousands of people working in industries ranging from cleaning to agriculture fall ill every year as a result of working with hazardous substances. This can include contracting types of cancer, skin diseases such as dermatitis, or lung diseases including asthma. Our COSHH training online course is designed to give you the practical skills to work safely with any potentially harmful materials in your workplace. COSHH compliance is essential for businesses and employees need to know exactly what kind of substances they are working with and how to do it safely. That vital knowledge is exactly what you’ll learn in this course. -
This essential Health and Safety course is designed to give people who might work with or around asbestos all the knowledge they need to do so safely. It considers the risks, highlights the dangers and identifies key signs to look out for. This asbestos awareness course provides advanced knowledge about asbestos awareness for people working with and around asbestos. There is an overview of what asbestos is, the history of asbestos use, the risks of exposure to asbestos, and the key legislation around the topic. -
This Display Screen Equipment (DSE) online training forms an essential part of workplace health and safety training. Understanding DSE risks allows organisations to comply with current regulations while improving staff wellbeing. Our DSE training course equips you with practical knowledge to work safely with computers, tablets and smartphones. By identifying and addressing potential hazards, businesses can protect their employees, reduce sickness absence and boost productivity. With remote working becoming increasingly common, completing a DSE assessment at home is more important than ever. This course builds confidence in understanding DSE requirements and conducting effective assessments in any working environment. -
Employers are legally required to provide information, instruction and training to employees about fire precautions in the workplace. This online fire safety course helps you to meet this obligation by providing your staff with the knowledge and understanding required to act safely in the event of a fire in the workplace. On completion of the course and test you will receive a digital Fire Safety certificate which you can download and keep for your records. Fires can quickly cause a lot of damage and endanger people’s lives. History is littered with tragedies as a result of uncontrolled fires, so knowing how to prevent a fire from happening is essential. When a fire does break out, we all want to know how to act safely too. Fire is the probably the biggest risk to life that most people face at work, with around 50 people being killed and over 2000 seriously injured every year. To minimise the risk of fire in the workplace, it is vital that everyone is aware of the common causes of fire and the appropriate actions to take in the event of a fire, including how to escape safely from the scene. -
This course has been designed to help raise awareness of Legionnaires' disease by explaining how outbreaks might occur, and highlighting water systems that have a potentially high risk of developing the Legionella bacterium. You may have heard about Legionnaires' disease or the Legionella bacterium, and it’s not something anyone wants to experience first-hand. On average there are approximately 200 to 250 reported cases of Legionnaires' disease each year in the UK, although many believe this total is generally underestimated. Contracting 'Legionella pneumophilia' bacteria can cause high fever and may become fatal in approximately 12% of cases. To prevent people from developing this disease, we need to know what it is and how to prevent it coming into contact with us. This legionella training module explains how outbreaks might occur, including how to identify which water systems have a potentially high risk of developing the Legionnella bacterium. -
This Anti-Social Behaviour Enforcement course has been designed to provide landlords with the necessary knowledge and tools for tackling Anti-Social Behaviour. It also informs you of the different methods that police and the local authority use to deal with such matters. This course is a useful addition to any landlord who needs to better understand anti-social behaviour and its impacts.
