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Within a social care setting there can be a lot of documents and information used daily to provide support to individuals. Not handling these documents and information correctly could lead to an array of consequences ranging from personal risks to the individuals, to consequences for the organisation which could result in a fine. As such there is a great level of importance to understand correct procedures in handling data. Explore the need for secure handling of information, best practises such as the seven principles of processing personal data responsibility whilst also discovering how to access support for handling information with this short course. This 30-minute course can be used as an introduction or as refresher training to ensure that all learners have up to date knowledge of Recording and Reporting. -
It’s important for anyone working in a social care setting to understand their responsibilities when it comes to caring and protecting the adults in their care. With this short course discover the different types of abuse adults may face, how to respond to suspected or alleged abuse, how to reduce the likelihood of abuse and much more. This 30-minute course can be used as an introduction or as refresher training to ensure that all learners have up to date knowledge of Safeguarding Adults. -
When working in a social care setting it is important to be aware of responsibilities regarding safeguarding, ensuring the safety and wellbeing of children and young people is protected. With this short course discover why safeguarding is important, what the indicators and warning signs of abuse and key legislation relating to safeguarding children to ensure you and your staff are compliant. This 30-minute course can be used as an introduction or as refresher training to ensure that all learners have up to date knowledge of Safeguarding Children. -
This course consists of three sections, focusing on learning disabilities, dementia and mental health. In each section the social model of disability will be applied, providing examples for you to consider. Always remember to read and follow the individuals care plan or support plan. This 30-minute course can be used as an introduction or as refresher training to ensure that all learners have up to date knowledge of Specific Conditions in Health and Social Care. -
This online course explores the important subject of conflict resolution, imparting valuable insights which will increase any employee's confidence in the topic and their conflict resolution skills. The course explores areas such as how to spot the early signs of conflict, mitigate and reduce the risk and if required instigate a conflict resolution process, escalating and managing conflict in a more formal way. You'll also learn how to protect yourself in the event of a breakdown of communication that escalates into violence, including practical strategies for employing 'reasonable force' when necessary. Finally, you will have an opportunity to learn more about post-incident support and familiarise yourself with relevant procedures. -
This First Aid training online course was created in partnership with First Response Training. The course will teach learners to follow the Resuscitation Council (UK) Guidelines for basic life support training and provide knowledge of how to act in the event of an incident requiring first aid assistance. First Aid is an essential part of Health and Safety Training and can make a big difference to survival chances when an accident or emergency occurs. Thousands of accidents and emergencies happen every year and, unfortunately, many of those who die could have survived if first aid had been given sooner. Knowing what to do if you’re the first on the scene could save someone’s life. -
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This Health & Safety training pack is perfect for any individual or business that wants cost-effective compliance training. The training pack includes two of our popular courses: Awareness of Health and Safety at Work and Fire Safety. According to the Health and Safety Executive, in 2015/16 30.4 million working days were lost due to self-reported work-related illness or injury. By giving employees good Health and Safety training, you reduce the risk of workplace accidents and adhere to your legal obligation of preventing accidents in the workplace. -
This course is aimed at team leaders and professionals in the finance sector, it explains what a budget is and the budget setting process. The course describes effective budget controls, but before that it helps the learner to understand what a budget is – a financial plan using numbers -
Our course has been designed to ensure you grow expert managers in your organisation. It is not only cost effective and high quality but our human-centred design puts the learner right at the heart of the course. Our range of media – videos, challenges and downloadable resources – ensures the course is engaging and a meaningful learner experience. -
The course begins by describing how the production of accurate financial updates and the comparison of actual results against budgets are part of the budgetary control process, resulting in financial update reports, which enable those responsible for meeting budget targets to track actual results against budget. The two main components of financial updates are actual figures and budget figures. These are described in some detail, along with the creation of a financial update report, which has certain characteristics. -
The course describes the definition of feedback and reviews the two main feedback models, CORBS and SBI, including how to measure performance to inform feedback. The course also reviews the place of workplace observation in appraisal processes, leading to providing constructive feedback in the summary review. -
The course describes the definition of equality, diversity and inclusion and how the terms ‘equality, diversity and inclusion can often be used interchangeably yet have different meanings. Some examples and statistics are provided for review, along with relevant legislation and case studies. -
In a time where employees are looking for more meaning in their careers, managers are expected more and more to coach their team members, recognising that it helps increase team morale and motivate their teams. But how can they develop their skills? Our 45-minute online course explores this topic in depth imparting valuable insights which will increase any manager’s confidence in the topic. Our course will help you grow expert managers in your organisation. -
It is no secret that good communication is important to success in the business world, and businesses will always benefit from employees who can not only communicate successfully with the clients or customers, but can communicate successfully within the business as well. This is especially true for managers, whose communications can greatly affect the morale and performance of their team. But how do they develop this skill? Our 60-minute online course is designed to do just that. -
This effective listening skills training course will look at the impact of communication, effective two-way communication, empathic listening, active listening, considered responses, tips for better listening, providing constructive feedback, managing communications in a team and chairing team meetings. -
The course describes the definition of business development and reviews a range of business development tools and techniques, designed to bring about continuous improvement as a key part of operational planning. Business development strategies are reviewed and their role in operational planning. Eight tools to support business development are reviewed including SWOT and PEST analysis, the Boston matrix and Maturity models. -
The course describes how to assess when change is needed and uses the four key aspects from the Harvard Business Review to conduct the analysis on an organisation and decide whether it is ready and needs change. Best practice identifies change as a continual cycle and the cycle ensures that change is managed consistently. -
Whether it's customer information or a private internal matter that needs safeguarding, protecting confidentiality of sensitive data is vital. This course is designed for you to learn or refresh your understanding of the importance of workplace confidentiality. Confidentiality of information in the workplace has never been so important. As digital storage of sensitive data becomes the norm, cyber security concerns grow and the General Data Protection Regulation (GDPR) is embraced, confidentiality is a more pressing issue than ever. This course is designed for anyone who handles information as part of their workload, making it suitable for people as wide-ranging as healthcare receptionists to school admission staff and from recruitment professionals to workers carrying out data input tasks. -
This managing difficult conversations course covers how to approach difficult conversations and the steps and principles involved in addressing them. It covers resolving conflict, performance management, reflective activity, effective two-way communication, and generating confidence and commitment in your staff. -
The course reviews the reasons, drivers and reactions to change and enables the learner to understand how to manage resistance to change. Change theory is reviewed including Jungian’s four groups of people; Kotter’s eight step model of change and looks at different ways to plan for change. -
This financial management governance course begins by looking at what we mean by governance and compliance, with two clear definitions, in the context of finance and more especially, how they relate to financial management and an organisation’s accounting systems and financial controls. The modules reviews the key stakeholders in financial governance and compliance: managers, lenders, investors and suppliers, and regulatory authorities. -
Performance management is a valued skill, and can be an important part of what makes (or breaks) team or company morale. But it can be hard to master. What does it involve? Our 60-minute online course explores the topic in detail. Designed for new or experienced managers in any sector, it covers all the topics needed to ensure that, once completed, any manager will feel more confident in their performance management abilities. -
This course is aimed at team leaders, professionals and financial officers. It reviews the fundamentals of financial management including documentation and reporting. The course concludes with a review of management reporting: profit and loss accounts, balance sheets, cash flow statements, key performance indicators and how management accounts pull all these together to provide the organisation with an overview of the financial health of the company. -
Managers play an important role in businesses, yet the role itself can be daunting. But one of the steps to overcome this feeling and become an effective manager is to truly understand the role of the manager. Did you know that managers account for at least 70% of the variance in team engagement and heavily influence employee wellbeing? The role of the manager is perhaps one of the most significant in the workplace.
