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The course describes the definition of collaboration and what it means in the workplace, including some of the challenges and solutions to effective and successful collaboration. This Collaborative Working Techniques course describes the definition of collaboration and what it means in the workplace, including some of the challenges and solutions to effective and successful collaboration. -
This course is aimed at business leaders and professionals to explain the difference between commercial acumen and awareness. It will relate to different business situations and scenarios with frameworks. This Commercial Acumen training course begins with a definition of commercial acumen and awareness and the difference between the two and will go on to relate these to four different business situations. -
The course describes the characteristics of low-performing and high-performing teams and analyses why a low-performing is rarely successful, including Lencioni’s five dysfunctions of a low-performing team, reviewing how to build a high-performing team and key actions a leader can take to address the five dysfunctions. -
This course describes the definition of a project plan and reviews the different types of plan, according to the size and type of organisation or project. It then goes on to describe the common elements contained in each plan and outlines the seven stages required to define every project and ultimately to produce the project plan. It explains what should be included in a project plan, and explores each part of the plan with descriptions and examples. -
This course describes how to manage team performance using different management models and by identifying the different roles and requirements in a team, as well as understanding motivational theory. The course reviews what kind of problems a team leader can encounter and the types of interactions which may occur. The module looks at Belbin’s nine team roles model and describes each role in more detail and also considers the Tuckman model of team development. Finally, the course reviews the four main motivational theories from Maslow, Herzberg, Adams and Vroom and how to use these to understand team behaviour. -
The course describes how the hospitality and the service industry is divided into different food service methods: formal, casual dining, quick service, counter, carvery, buffet dining and room service. Each of these methods are explored in more detail, with examples of their different menu styles and menus. This is followed by a series of short challenges to check your learning. The course concludes with a summary of the relevant food industry legislation. -
The course describes organisational culture, its characteristics and its impact on an organisation’s success, including how it manifests itself, with examples provided. Four different types of organisational culture are explored, with their significant characteristics and impacts. The course discusses whether culture can be changed with a case study and how this could impact on the success of the organisation. -
This course uses five concepts to explore the use of creative thinking in business and each of these is explored separately, for example: what is creative thinking; what happens if we don’t use creative thinking; what makes a creative thinker, etc. This Creative Thinking course uses five concepts to explore the use of creative thinking in business and each of these is explored separately. -
This module is aimed at project managers, leaders and professionals who will need to make business critical decisions as well as day-to-day choices as part of their role. By taking this course, learners can strengthen their decision making skills and understand the different techniques and methods for making effective decisions. -
We have developed this digital marketing training course to give you the knowledge and confidence to start your own digital marketing plan. Digital marketing channels are one of the biggest areas of expenditure in marketing budgets with budgets increasing every year, as more potential channels become available and online shopping increases its market share. -
This course looks at emotional intelligence and having the ability to understand and manage your emotions and those of the people around you. Learn how you are affected by situations, trigger words or people around you. Understand if you can change your reactions to these triggers and situations or your emotional states. And lastly, gain insight into how you can practice and improve using your emotional intelligence situations. -
Professionalism in the workplace is essential, regardless of your job. This means representing your company well both in person and online, including via your personal social media profile. Of course, you don't have to reference your job on your personal channels, but colleagues, clients and prospective employers are now easily able to search for you online and see how you spend your time outside of work. If you're self-employed, it's arguably even more important to know how to manage your professional digital profile to ensure the lines between your private and professional lives remain clear. What's more, General Data Protection Regulations (GDPR) mean businesses need to ensure staff are not sharing sensitive information on their personal social media profiles, and know exactly how far their digital footprint stretches. -
In the UK certain products have age based sales restriction mandated in law. Enforcement is active: Police and Trading Standards officers are permitted to send children into retailers to attempt to buy restricted products. The potential penalties are large, both for the individual and the retailer. If caught selling an age restricted product, the retailer will be required to demonstrate due diligence, this includes evidence of effective staff training and that the staff have understood the training. This course aims to help protect organisations and employees from: Prosecution, Bad PR, Fines and Loss of business. -
Imagine a workplace where people have negative attitudes and unreasonable behaviours. Would you enjoy working there? How productive do you think you would be? Positive attitudes and behaviours are important in the workplace because they lead to productive thinking, productive relationships and productive working. Positivity makes a person approachable, which makes it easier to build relationships and to integrate into a team. It builds morale in teams and is related to being effective at work. -
The course begins with a review of stroke related statistics and some important facts about stroke. The course then goes onto describe what happens when a stroke occurs and the three main types in detail. What are the risk factors for stroke, which can be divided into two groups – modifiable and non-modifiable? Learn the acronym FAST for identifying stroke signs and symptoms. Learn what you can do to help whilst waiting for the emergency services. Learn how healthcare professionals should work with individuals who have suffered stroke. This course describes what treatments are recommended for the different types of stroke and more about the effects of stroke on the brain. It also explores rehabilitation and professional support for individuals suffering from stroke. -
The module reviews an individual’s case study, identifying how access to services and facilities has helped him in his daily life and has a positive impact on his well-being. What are these services and facilities and who provides them? Legislation can affect the provision of services and facilities and the module reviews Well-being and the Care Act 2014. -
This e-learning course has been designed to help learners improve their time management skills. In your day, do you find you are not as organised as you might like? Do you often feel under pressure and find you do not achieve everything you wanted to do? If so, you are not alone, the pace of day-to-day life has dramatically increased, and many people feel that there are simply not enough hours in the day. As a result, this time management training course has been designed to help learners improve their time management skills. -
The course will explore team models and team leadership and look at achieving win-win situations. Applying the right skills in the right situations helps build, develop and maintain excellent collaborative working relationships. Case studies of successful teams are provided as examples. -
This course is designed for anyone thinking about becoming a Barista as a career. As accredited providers of expert-led food safety training courses, you can trust that you're in safe hands when you’re learning with us. Learn the basics of how to be a barista right here with our Barista Training Course if you’re thinking about becoming a barista as a part-time or full-time career choice and may be going on to do face-to-face training. This Barista training is also great if you simply love coffee, you will learn skills on how to be come a barista, how to make your favourite drinks at home and impress your friends and family. -
The course describes the main and current legislation in the food drink sector, the role of the enforcement bodies and the consequences of non-compliance. The course also provides more information about the various Enforcement Bodies and their role in compliance with the legislation. -
The course describes the importance of the hospitality sector to the UK economy; the importance of good customer service in the hospitality sector and the roles of service staff as key contact points for customers. The course describes the importance of the hospitality sector to the UK economy; the importance of good customer service in the hospitality sector and the roles of service staff as key contact points for customers. The course also reviews the importance of a good impression, excellence and professionalism of service staff as part of the organisation’s brand and brand awareness to customers and how brand marketing influences the decisions of customers. -
Our customer service training will give you the essential skills and knowledge you need to ensure you provide a great service every time. We understand that customer service is the foundation of hospitality businesses and want to make sure businesses have the skills needed to provide fantastic customer service. Our customer service course does just this. Our training not only covers the vital key skills and knowledge, ensuring your staff will offer the best service, but also covers key legislation and topics such as food allergy guidance, ensuring your staff will have an in-depth knowledge of food legislation to further improve your customers experience. -
These courses help to define mental health, look at the symptoms of some mental health issues and the impact they can have, as well as legislation and how to devise an action plan to promote mental well-being in the workplace for you and your employees. Both of these courses aim to improve your understanding of your own and your employees’ mental health and well-being, and how you can better promote workplace well-being through slight changes in day-to-day behaviour. -
This course covers the different aspects of your life and how you can improve your mental health and wellbeing in those areas. Aimed at anyone who wishes to improve their mental health and wellbeing the course takes around one hour to complete. Approximately 1 in 4 people in the UK could suffer from mental health at least once a year with 1 in 6 people in England reporting common mental health problems such as anxiety and depression. Whilst there has not been a significant rise in mental health problems in recent years people are finding it harder to cope with the illness with self-harm and suicidal thoughts increasing. Having positive mental health in the workplace can lead to an increase in productivity and morale which can also have a good effect on your colleagues. -
Our Licensing Law Awareness course will give learners a deeper understanding of the Licensing Act 2003. It is relevant to any business in England and Wales where alcohol is served or supplied. The Licensing Act 2003 applies to any premises in England and Wales where alcohol is sold or supplied, and we understand how daunting legislation compliance can be. Therefore, we have designed a course that will make it simple and comprehensive for you. -
Tailored for experienced practitioners, our Level 3 Safeguarding Children offers comprehensive training in specialised safeguarding practices. Dive deep into topics such as conducting risk assessments, effective communication with children and young people, and the importance of contributing to serious case reviews. Learn how to refine your ability to identify opportunities for enhancement in safeguarding practices through participation in supervision and audits. Get ready to take your expertise to the next level and make a lasting impact in safeguarding and child protection. -
Our Safeguarding Adults Level 2 course involves enhancing your safeguarding expertise, pushing your skills to the next stage of proficiency. Learn to provide effective advocacy, particularly in complex situations like mental capacity issues. Develop an understanding of your professional responsibilities within multidisciplinary and multi-agency settings and know when and how to refer concerns to social care. Enhance your documentation skills and grasp key statutory and non-statutory guidance to prepare yourself for more complex safeguarding scenarios. -
As a healthcare professional, you have a responsibility to safeguard children. Building upon your foundational knowledge, this course will take you deeper into the complexities of safeguarding children within healthcare. You'll explore advanced topics, such as recognising potential signs of abuse, advocating effectively for children, and understanding specific risks like FGM, grooming, and radicalisation. The content aims to advance your skills in making child protection referrals and documenting concerns, including the procedures for sharing information with relevant parties. By the end, you'll be equipped with the expertise to navigate complex child protection scenarios confidently. -
Every decision you make during a cardiac emergency can determine the fate of a precious life. In this module, you'll acquire essential skills for supporting newborns in line with national guidelines. Delve into key responsibilities, emergency response protocols, and temperature control techniques. Learn to master newborn-specific resuscitation and transition support within these guidelines, preparing you to deliver swift and effective care in critical situations. -
This course provides information about mental health and well-being for employers and managers. It is aimed at business owners and managers in a variety of settings who want to better understand and support people with mental health problems. This course looks at the six main factors affecting mental health and well-being at work and how you can support your employees through helping to define mental health, look at the symptoms, the impact it can have, legislation surrounding mental health and how to devise an action plan which promotes positive mental well-being in the workplace. -
Infection Prevention and Control Level 2 builds on your understanding of the key concepts introduced in Level 1. This advanced course delves deeper into your clinical responsibilities as a healthcare professional, and will elevate your understanding of related components, such as risk assessments, hand hygiene, decontamination, waste disposal and PPE. Equip yourself with the knowledge and skills to implement Standard Infection Control Precautions (SICPs) and expand your arsenal to break the chain of infection in healthcare environments. By the end of this course, you'll be empowered to safeguard against infections with confidence and precision. -
This First Aid training online course was created in partnership with First Response Training. The course will teach learners to follow the Resuscitation Council (UK) Guidelines for basic life support training and provide knowledge of how to act in the event of an incident requiring first aid assistance. First Aid is an essential part of Health and Safety Training and can make a big difference to survival chances when an accident or emergency occurs. Thousands of accidents and emergencies happen every year and, unfortunately, many of those who die could have survived if first aid had been given sooner. Knowing what to do if you’re the first on the scene could save someone’s life. -
In any workplace, there are health and safety hazards that need to be controlled to reduce the risk of accidents and injuries. It’s down to you and your organisation to make this happen. This module outlines common health and safety hazards in the healthcare sector, how to perform a risk assessment and what to do in the event of an incident. It also explores what a ‘culture of health and safety’ means, and what is expected of you and your organisation in order to achieve this. -
Infection poses a threat to everyone and can lead to severe illnesses, worsening of underlying conditions, or even fatalities. As part of your role, you need to understand the routes by which an infection can get into the body and how poor health or hygiene might pose a risk to yourself and others. This module looks at the importance of preventing and controlling the spread of infection, and best practice in the healthcare setting. -
Our lone working training addresses the unique challenges to your personal safety when working independently, helping you take practical steps to minimise risks and work with greater confidence. Thousands of people work in isolation daily without colleagues nearby for protection, advice or assistance. This lone working course recognises whether you're serving customers, interacting with the public, or working entirely alone, the absence of support creates distinct vulnerabilities. -
What is Dysphagia? Dysphagia is the term used to describe when a person has difficulties swallowing when drinking and eating. This short course has been created to help learners gain more awareness of this condition as well as gaining knowledge around how to help those suffering.
