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This Consumer Contracts - Distance Sales course looks at how consumer contracts can affect your business and what you need to do to comply with the rules. Understanding consumer contracts is important to be able to protect yourself and your business from possible claims. Gain knowledge about how long you can take to deliver a product, why providing a basic rate phone number is crucial and how long do consumers have to cancel a contract. Learn these and more through our course. -
As conflict is inevitable in most workplaces do you truly know how to recognise organisational or interpersonal conflict and resolve the conflict when it occurs. Our 40-minute online course explores this important subject, imparting valuable insights which will increase any employee’s confidence in the topic and their conflict resolution skills. -
Whether it's customer information or a private internal matter that needs safeguarding, protecting confidentiality of sensitive data is vital. This course is designed for you to learn or refresh your understanding of the importance of workplace confidentiality. Confidentiality of information in the workplace has never been so important. As digital storage of sensitive data becomes the norm, cyber security concerns grow and the General Data Protection Regulation (GDPR) is embraced, confidentiality is a more pressing issue than ever. This course is designed for anyone who handles information as part of their workload, making it suitable for people as wide-ranging as healthcare receptionists to school admission staff and from recruitment professionals to workers carrying out data input tasks. -
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Our Complete Health & Safety Package includes 12 courses that help you provide required health and safety training for your staff or for personal development. Our package gives you a saving of over 75% when compared to purchasing these 12 health and safety courses separately. This package will help you cover your requirements to provide health and safety training to your staff. Our e-learning health and safety courses have been designed by experienced learning specialists to ensure that your learners are actively engaged and can access their training at their own pace. This means relevant and effective training at the touch of a button, creating an environment where your employees can learn what they want and when they want. -
Working in social care means you’re likely to meet, work with and assist a diverse range of individuals who all require effective communication, sometimes in different ways. Understand why communication is important within social care and how to meet the language needs and wishes of others, aiming to reduce communication barriers and make the working process as smooth as possible for staff and individuals alike. -
It is no secret that good communication is important to success in the business world, and businesses will always benefit from employees who can not only communicate successfully with the clients or customers, but can communicate successfully within the business as well. This is especially true for managers, whose communications can greatly affect the morale and performance of their team. But how do they develop this skill? Our 60-minute online course is designed to do just that. -
Our short, bite-sized course is designed for any business owner, manager or HR professional who wants to ensure their communication skills, or those of their staff, are suited to a remote working environment. Due to the Coronavirus pandemic, remote working is fast becoming the norm. This has required businesses to adapt in many ways, and one of those ways is how teams are managed. Our Communicating With Remote Teams course is suitable for a wide range of roles including business owners, HR professionals, senior managers, middle managers, line managers and team leaders. -
This course is aimed at business leaders and professionals to explain the difference between commercial acumen and awareness. It will relate to different business situations and scenarios with frameworks. This Commercial Acumen training course begins with a definition of commercial acumen and awareness and the difference between the two and will go on to relate these to four different business situations. -
The course describes the definition of collaboration and what it means in the workplace, including some of the challenges and solutions to effective and successful collaboration. This Collaborative Working Techniques course describes the definition of collaboration and what it means in the workplace, including some of the challenges and solutions to effective and successful collaboration. -
This short course has been designed to help you learn the three basic principles of collaborating so you can hit the ground running and feel confident you're approaching collaboration in the right way. During this course, you will learn how to find a shared purpose between you and the people you are working with, find out what effective communication looks like during a collaborative project and be able to identify the difference between teamwork and collaboration. -
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Finding out what training you need for your coffee shop can be a difficult task. That’s why we’ve created this essential training pack to ensure your business and employees can get the training they need. Starting up a coffee shop, or any hospitality business, is an extremely big challenge for anyone. With a large range of topics such as finding the perfect supplier, leasing retail space and hiring the right staff, it isn’t hard to believe that taking the time to discover the appropriate training often takes a back seat. That’s why we’ve developed this Coffee Shop Essentials Training Pack, which gives learners the training they need in order to work effectively in a coffeeshop or any hospitality business. -
In a time where employees are looking for more meaning in their careers, managers are expected more and more to coach their team members, recognising that it helps increase team morale and motivate their teams. But how can they develop their skills? Our 45-minute online course explores this topic in depth imparting valuable insights which will increase any manager’s confidence in the topic. Our course will help you grow expert managers in your organisation.
