-
In this course, you'll find out how to deal with difficult situations so that in the future, you'll be able to resolve them swiftly and effectively. Workplace conflict can be a useful tool for growth and change, but only if it's managed well. By taking part in this course, you'll learn how to analyse your emotions and practise describing them with words. -
This topic is known as a power skill, and when you complete it, you'll learn how to develop a growth mindset to set a strong foundation for building on your problem-solving skills. You'll be able to identify four ways to develop and activate a stronger sense of initiative, including awareness, curiosity, bravery and communication and explore the connections between imagination and lateral and logical thinking, and find out how they support each other to improve your problem-solving skills. -
This short online course will help you understand how to effectively develop and use your influencing, negotiating and networking skills – three skills that can have a positive impact on your professional life. In our professional lives, we are constantly communicating. We can communicate for many different reasons, but often we are sharing our ideas, discussing work priorities or meeting new people – and the success of these conversations will depend on how we communicate. This is where our influencing, negotiating and network skills come into play. -
Learn to understand why saying no can feel so hard, and how to make it easier. Why take this Learning to Say No - The Right Way course? This short course has been designed to give you an insight into those wide-ranging, complex factors, helping you to understand why saying no can feel so hard and giving you tips and ideas on how to make it a little easier. -
This online course explores the necessity of personal development, how to go about it, and the important role that self-awareness plays. With so many new self awareness skills, ideas, theories and concepts being introduced in our hectic, ever-changing work life, many of us are looking to develop our skills and knowledge in order to keep up. But how do you go about it? Where do you start? Our online self awareness training course explores why personal development is necessary and how you go about starting. -
Feedback is important in all work roles – no matter the place of work. Yet, it is something many of us struggle with. It is equally hard to give constructive feedback as it is to receive it. Our short online course explores the topic of feedback in detail – explaining what it is, what barriers there may be, as well as offering many useful insights in tips about how to give effective feedback, how to receive it, and understand what to do with it. -
There is much discussion at the moment about fixed mindset and growth mindset – two contrasting ways of thinking. Growth mindset is the desirable one of the two and can have a profound impact on the way you learn and work. Businesses are recognising its value and are working hard to include this way of thinking and learning within their business culture. -
Resilience is an important life skill that anyone can benefit from, and is especially useful when navigating challenging times or situations. But what it is? How do you develop it? Our online course answers these very questions. -
In our busy, fast-moving world, good time management skills can be a game changer and can benefit both our personal and professional lives. But what is good time management, and what techniques are involved? Our short online course answers these questions. -
Presenting is often a source of anxiety for people, and it can bring about feelings of nerves and dread. But it doesn’t have to be that way – there are skills you can learn which will help build your confidence when presenting. Our short online explores this topic and aims to give you the knowledge you need to present with confidence. -
Misogynistic behaviour is sadly on the rise with research saying 64% of teachers in mixed-sex secondary schools hear sexist language in school on at least a weekly basis. A quarter (27%) of secondary school teachers say they would not feel confident tackling a sexist incident if they experienced or witnessed it in school. -
Just as it is important to keep our bodies healthy, ensuring we keep our minds healthy is just as vital throughout all stages of life. By not taking time to understand our own mental health, our behaviours and emotions can be negatively affected. Mental Health and Wellbeing Resource Pack improves your awareness of mental health, how to support others with their mental health and gain general information surrounding mental health. -
This online training course in Level 2 Food Safety and Hygiene is perfect for drink manufacturers who need practical, hands-on food safety training they can immediately apply in their workplace. This online course delivers everything your team needs to maintain the highest hygiene standards. While we also offer general Level 2 Food Safety & Hygiene training, this course is particularly tailored to anyone working in drink preparation or manufacturing. That means the course material will be directly relevant to the real life scenarios you’ll face. -
For many food business owners, setting up a home delivery service can be a great way to attract more customers and give them the edge over their competition. But knowing how to start their delivery service can be difficult. This online training will take learners through some of the key areas to consider when setting up a home food delivery service. This online training has been designed for employers and owners of food businesses who are looking to set up a home food delivery service. -
Care Certificate training is an important part of any health and social care role. Our digital workbooks are the perfect support aid to the Care Certificate assessment, helping learners acquire the knowledge needed before they are assessed. The Care Certificate was introduced in 2015 as a way of ensuring that training and development for support roles in health and social care were consistent, and that everyone was working towards the same skills, knowledge and behaviour. It was updated in March 2025 to include the mandatory Oliver McGowan Training. -
In a cardiac emergency, your role as a qualified healthcare professional is pivotal in influencing patient survival. This module equips you with advanced skills for responding effectively during a cardiac arrest in adults, including the use of the NEWS system, recognition of cardiac arrest signs, adult resuscitation techniques, AED utilisation, and addressing choking incidents. Elevate your clinical skills and prepare yourself to make a difference in life-saving scenarios. -
Our managing remote teams course then reviews three practical leadership styles, ideal for developing teams: transaction, transformational and situational. What are the skills required in developing an effective team and what behaviours would be evident in an effective team leader, to help the team achieve its goals? Managing remote teams can require different skills because of the varying locations, time zones, work patterns, etc. Additional effort on the part of the leader and the team members is required to achieve the team goals and effective communication is particularly important. -
The operational risk management training course course briefly describes ten management theories which underpin successful operational management and then reviews each one in more detail. These include: The Principles of Lean, Six Sigma, Systems theory and many more. The responsibilities and key functions of operational management are discussed as a multi-disciplinary function covering HR, assets and costs. -
The course describes how to develop and explain organisational strategy. What is an organisational development strategy and who should be responsible for creating one, including the five recommended steps. The course describes how to write vision and mission statements for the organisation and the difference between these, followed by performing a gap analysis using the SOAR method and learning how to write SMART goals. Finally the course reviews how to implement organisational strategy, the difference between organisational and operational strategies and strategic planning and the final step of monitoring progress and managing performance. -
Being able to manage change within an organisation is hugely important to ensure its success. Understanding how to manage change is skill often overlooked, but can prove to be incredibly beneficial. This 45-minute online course looks to help managers manage change within their teams and organisations. Our course has been designed to help you grow expert managers within your organisation. It is not only cost-effective and high-quality but through our human-centred design, we place the learner at the forefront. -
A business or organisation is only as strong as its people. Managers play an important part in a business’ success, so it’s imperative that they have all the skills and tools they need in order to be effective managers. Part of a manager’s role is to support their team, understand their challenges and help them thrive. This is a lot easier when they have an understanding of themselves. Our 45-minute online course helps the learner do just that. -
The course describes the definition of collaboration and what it means in the workplace, including some of the challenges and solutions to effective and successful collaboration. This Collaborative Working Techniques course describes the definition of collaboration and what it means in the workplace, including some of the challenges and solutions to effective and successful collaboration. -
This course is aimed at business leaders and professionals to explain the difference between commercial acumen and awareness. It will relate to different business situations and scenarios with frameworks. This Commercial Acumen training course begins with a definition of commercial acumen and awareness and the difference between the two and will go on to relate these to four different business situations. -
The course describes how the hospitality and the service industry is divided into different food service methods: formal, casual dining, quick service, counter, carvery, buffet dining and room service. Each of these methods are explored in more detail, with examples of their different menu styles and menus. This is followed by a series of short challenges to check your learning. The course concludes with a summary of the relevant food industry legislation.
