-
Effectively managing a team has a positive effect on team morale, motivation and productivity. Yet it isn’t a skill that is often developed. Our 60-minute online course, designed for new or experienced managers in any sector, provides the insights they need to confidently and effectively manage their team. Our course will help you grow expert managers in your organisation. -
The course describes basic leadership and management skills and the main differences between these, the role of coaching in the workplace to empower employees and how teams develop and the implications for leadership. This Introduction to Leadership course describes basic leadership and management skills and the main differences between these, the role of coaching in the workplace to empower employees and how teams develop and the implications for leadership. This Introduction to Leadership training course is aimed at team leaders and professionals seeking to develop their leadership abilities. -
The course describes the characteristics of low-performing and high-performing teams and analyses why a low-performing is rarely successful, including Lencioni’s five dysfunctions of a low-performing team, reviewing how to build a high-performing team and key actions a leader can take to address the five dysfunctions. -
This course describes how to manage team performance using different management models and by identifying the different roles and requirements in a team, as well as understanding motivational theory. The course reviews what kind of problems a team leader can encounter and the types of interactions which may occur. The module looks at Belbin’s nine team roles model and describes each role in more detail and also considers the Tuckman model of team development. Finally, the course reviews the four main motivational theories from Maslow, Herzberg, Adams and Vroom and how to use these to understand team behaviour. -
The Consumer Rights Act 2015 is a key piece of legislation within the retail industry and is something that all vendors need to have an awareness off. This course provides traders with jargon-free, step by step guidance to the Consumer Rights Act 2015 which outlines a single set of rights for consumers when they buy goods, digital content or services and clarifies the current legal framework. The course looks at the law and how it affected contracts that were entered into from 1st October 2015 to identify where the changes occurred and how they shaped the current retail market. -
This course uses five concepts to explore the use of creative thinking in business and each of these is explored separately, for example: what is creative thinking; what happens if we don’t use creative thinking; what makes a creative thinker, etc. This Creative Thinking course uses five concepts to explore the use of creative thinking in business and each of these is explored separately. -
This Customer Care course has been created to give businesses guidance on how to get that edge above competing establishments. The course will help learners understand the causes of poor customer care, good customer care skills and how to handle complaints. This Customer Care training course has been created to give businesses guidance on how to get that edge above competing establishments. -
Cybercrime is on the rise and is an increasing risk to any organisation. Even as a visitor to business premises it is important that you are aware of your role in keeping both yourself and the organisation safe from cyberattack. Learn the skills you need to keep organisations safe against cyber security threats and know your responsibilities in maintaining a cybersafe culture. -
We have developed this digital marketing training course to give you the knowledge and confidence to start your own digital marketing plan. Digital marketing channels are one of the biggest areas of expenditure in marketing budgets with budgets increasing every year, as more potential channels become available and online shopping increases its market share. -
This course looks at emotional intelligence and having the ability to understand and manage your emotions and those of the people around you. Learn how you are affected by situations, trigger words or people around you. Understand if you can change your reactions to these triggers and situations or your emotional states. And lastly, gain insight into how you can practice and improve using your emotional intelligence situations. -
This Giving Customers a Positive Impression course for the hospitality industry provides an overview of key customer service issues in a hospitality setting relevant to all roles within hospitality businesses, such as servers, waiting staff, hosts and more. Completing this course will help you to meet your legal obligations within the hospitality industry and minimise the risk of bad publicity or legal action through poor quality interactions between staff and customers. -
Imagine a workplace where people have negative attitudes and unreasonable behaviours. Would you enjoy working there? How productive do you think you would be? Positive attitudes and behaviours are important in the workplace because they lead to productive thinking, productive relationships and productive working. Positivity makes a person approachable, which makes it easier to build relationships and to integrate into a team. It builds morale in teams and is related to being effective at work.
