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The course describes the definition of business development and reviews a range of business development tools and techniques, designed to bring about continuous improvement as a key part of operational planning. Business development strategies are reviewed and their role in operational planning. Eight tools to support business development are reviewed including SWOT and PEST analysis, the Boston matrix and Maturity models. -
This Canine Communication Diploma Course will give you the information necessary to not only communicate with your own dog, but also with dogs you don’t know or dogs you work with. It is full of information that one must have to successfully train and understand dogs, and to enhance the relationship you have with canines. From a study on canine evolution and intelligence to how to teach basic commands and understand canine emotions, this course teaches all you require to become a successful canine communicator. You will receive a full introduction on what canine communication truly is, as well as how dogs communicate with us and how we can more effectively communicate with dogs. -
This course will help you understand how our climate is changing and learn more about your role in taking action. When you've completed this online training you will sit an online test and, once successful, you can download your certificate. -
Care Certificate training is an important part of any health and social care role. Our digital workbooks are the perfect support aid to the Care Certificate assessment, helping learners acquire the knowledge needed before they are assessed. The Care Certificate was introduced in 2015 as a way of ensuring that training and development for support roles in health and social care were consistent, and that everyone was working towards the same skills, knowledge and behaviour. It was updated in March 2025 to include the mandatory Oliver McGowan Training. -
This course provides information on dealing with both Child Sexual Exploitation (CSE) and Adult Sexual Exploitation (ASE). Aimed at those who work with vulnerable individuals, it includes guidance on grooming, trafficking, consent and reporting. This course combines information on both Child Sexual Exploitation (CSE) and Adult Sexual Exploitation (ASE), both how they differ and what they have in common. -
This course aims to give learners a deeper understanding of child criminal exploitation and gang-related issues by defining what these key terms mean. This training will also help learners to identify the signs and symptoms of abuse and what to do if they suspect a child or young person is becoming involved in gang activities. County lines is another crucial issue related to gang activities, within this training, learners will gain an understanding of this issue and how it can differ from other gang-related activities. -
This Child Exploitation and Extra-familial Harm training has been designed for those working with at risk children or young people and covers the effects and impacts of exploitation and extra-familial harm of children. It has up-to-date information on CSE, learner challenges and scenarios for an interactive learning experience. Ensuring you can identify the signs and symptoms of child exploitation and extra-familial harm is crucial for anyone working with children. -
The modules in this course provide information on the potential causes of poverty, how to help children and their families, guidance on multi-agency working and the learner's roles and responsibilities as a practitioner. This course is for anyone who is working or will be working with children who may be in poverty or vulnerable to poverty. -
By completing this course your employees will know how to meet your organisation’s standards, be aware of the different types of equipment in hospitality, understand how to tackle unexpected situations, learn how to perform safe lifting and carrying techniques and become aware of the maintenance procedure. This Hospitality: Cleaning and Servicing course has been created to ensure your staff know the general cleaning procedures and how to clean and service, bathroom and furniture areas. This module also covers hazards, lifting, handling and maintenance procedures relevant to all roles in the hospitality industry. By completing this cleaning course you will be making sure your employees are meeting your organisation standards, which in turn will minimise the risk of bad publicity or lawsuits. -
In a time where employees are looking for more meaning in their careers, managers are expected more and more to coach their team members, recognising that it helps increase team morale and motivate their teams. But how can they develop their skills? Our 45-minute online course explores this topic in depth imparting valuable insights which will increase any manager’s confidence in the topic. Our course will help you grow expert managers in your organisation. -
Finding out what training you need for your coffee shop can be a difficult task. That’s why we’ve created this essential training pack to ensure your business and employees can get the training they need. Starting up a coffee shop, or any hospitality business, is an extremely big challenge for anyone. With a large range of topics such as finding the perfect supplier, leasing retail space and hiring the right staff, it isn’t hard to believe that taking the time to discover the appropriate training often takes a back seat. That’s why we’ve developed this Coffee Shop Essentials Training Pack, which gives learners the training they need in order to work effectively in a coffeeshop or any hospitality business. -
This short course has been designed to help you learn the three basic principles of collaborating so you can hit the ground running and feel confident you're approaching collaboration in the right way. During this course, you will learn how to find a shared purpose between you and the people you are working with, find out what effective communication looks like during a collaborative project and be able to identify the difference between teamwork and collaboration.
