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Whether it's customer information or a private internal matter that needs safeguarding, protecting confidentiality of sensitive data is vital. This course is designed for you to learn or refresh your understanding of the importance of workplace confidentiality. Confidentiality of information in the workplace has never been so important. As digital storage of sensitive data becomes the norm, cyber security concerns grow and the General Data Protection Regulation (GDPR) is embraced, confidentiality is a more pressing issue than ever. This course is designed for anyone who handles information as part of their workload, making it suitable for people as wide-ranging as healthcare receptionists to school admission staff and from recruitment professionals to workers carrying out data input tasks. -
This managing difficult conversations course covers how to approach difficult conversations and the steps and principles involved in addressing them. It covers resolving conflict, performance management, reflective activity, effective two-way communication, and generating confidence and commitment in your staff. -
The course reviews the reasons, drivers and reactions to change and enables the learner to understand how to manage resistance to change. Change theory is reviewed including Jungian’s four groups of people; Kotter’s eight step model of change and looks at different ways to plan for change. -
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Consisting of eight short online courses, this package, filled with valuable insights and practical tips, is designed to help develop the managers and leaders of the future. It not only covers important skills such as communication, performance management, leadership styles and managing teams, but it also encourages the learner to truly understand themselves and build on their own personal effectiveness – essential insights if they are to really thrive as a manager. -
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Our Leading and Managing Remote Teams Package is suitable for a wide range of roles including business owners, HR professionals, senior managers, middle managers, line managers and team leaders. Each course is between 15 and 30 minutes long, and between them they cover all the essential topics from communication to performance management to supporting mental health. -
Our Leading Remote Teams course is suitable for a wide range of roles including business owners, HR professionals, senior managers, middle managers, line managers and team leaders. Our short course is ideal for anyone who manages a remote team and is looking to discover effective ways of keeping their team motivated. -
This effective listening skills training course will look at the impact of communication, effective two-way communication, empathic listening, active listening, considered responses, tips for better listening, providing constructive feedback, managing communications in a team and chairing team meetings. -
The course describes the definition of business development and reviews a range of business development tools and techniques, designed to bring about continuous improvement as a key part of operational planning. Business development strategies are reviewed and their role in operational planning. Eight tools to support business development are reviewed including SWOT and PEST analysis, the Boston matrix and Maturity models. -
The course describes how to assess when change is needed and uses the four key aspects from the Harvard Business Review to conduct the analysis on an organisation and decide whether it is ready and needs change. Best practice identifies change as a continual cycle and the cycle ensures that change is managed consistently. -
The course describes the definition of feedback and reviews the two main feedback models, CORBS and SBI, including how to measure performance to inform feedback. The course also reviews the place of workplace observation in appraisal processes, leading to providing constructive feedback in the summary review. -
The course describes the definition of equality, diversity and inclusion and how the terms ‘equality, diversity and inclusion can often be used interchangeably yet have different meanings. Some examples and statistics are provided for review, along with relevant legislation and case studies. -
The course describes basic leadership styles, their strengths and weaknesses and their suitability in different situations. What are the advantages and disadvantages of the different leadership styles and how do great leaders mix and match these to their business advantage?
