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We all have a responsibility to prevent sexual harassment from occurring in the workplace. This course focuses on how sexual harassment effects an employee including how to raise a complaint and what to do if you witness sexual harassment. The Worker Protection Act 2023 We have updated this sexual harassment in the workplace training course to include changes to the legislation within The Worker Protection Act 2023 which became applicable from 26th October 2024. -
We all have a responsibility to prevent workplace sexual harassment from occurring. This course focusses on how sexual harassment effects a manager their responsibility including equal employment, preventing sexual harassment, how to react if an allegation is raised, and what you should do next. The Worker Protection Act 2023 We have updated this sexual harassment in the workplace training course to include changes to the legislation within The Worker Protection Act 2023 which became applicable from 26th October 2024. -
Reflective practice is beneficial in all areas of our lives, but its benefit to our working lives is rapidly becoming more and more apparent. But why is it so beneficial? What can we gain from it? Our short online course explores the topic in depth. It explains what it is, the different theories around reflective practice, and the important role is plays in learning. It also offers advice, hints and tips regarding developing your own reflective practice. -
In the UK certain products have age based sales restriction mandated in law. Enforcement is active: Police and Trading Standards officers are permitted to send children into retailers to attempt to buy restricted products. The potential penalties are large, both for the individual and the retailer. If caught selling an age restricted product, the retailer will be required to demonstrate due diligence, this includes evidence of effective staff training and that the staff have understood the training. This course aims to help protect organisations and employees from: Prosecution, Bad PR, Fines and Loss of business. -
Personal branding is something we all have – whether we realise it or not. It’s a combination of our skills, experience and personality, which make us who we are. But that does not mean it’s something that is out of our control, which begs the question: what can we do to influence and develop our personal brand? Our short online course tackles this topic, explaining what a personal brand is and how it is linked to your values, as well as offering many tips and advice about how to develop your own. -
Payment Card Industry Data Security Standard, also known as PCI DSS, is a set of standards that all companies storing, processing and/or transmitting cardholder data must abide by. PCI DSS compliance is a legal requirement by law and compromised card holder data can badly affect customers, organisations and financial institutions. One PCI DSS issue is enough to seriously impact an organisation and affect the trust of customers for the long term, not to mention it could result in hefty fines and possible legal action. From a customer’s point of view, PCI DSS compliance gives them assurance that any details that they provide to operatives of a sensitive nature won’t be compromised in any way. -
Feedback is important in all work roles – no matter the place of work. Yet, it is something many of us struggle with. It is equally hard to give constructive feedback as it is to receive it. Our short online course explores the topic of feedback in detail – explaining what it is, what barriers there may be, as well as offering many useful insights in tips about how to give effective feedback, how to receive it, and understand what to do with it. -
There is much discussion at the moment about fixed mindset and growth mindset – two contrasting ways of thinking. Growth mindset is the desirable one of the two and can have a profound impact on the way you learn and work. Businesses are recognising its value and are working hard to include this way of thinking and learning within their business culture. -
This Giving Customers a Positive Impression course for the hospitality industry provides an overview of key customer service issues in a hospitality setting relevant to all roles within hospitality businesses, such as servers, waiting staff, hosts and more. Completing this course will help you to meet your legal obligations within the hospitality industry and minimise the risk of bad publicity or legal action through poor quality interactions between staff and customers. -
Emotional intelligence (or EI) is becoming a popular concept and businesses are striving to make sure it is understood in the workplace. Our short online emotional intelligence training course aims to shine a light on emotional intelligence and the impact it can have in the workplace. -
As our world becomes increasingly more digital and more and more jobs require us to be digitally literate and have digital literacy skills, many of us can feel at a loss as how to navigate and understand these new digital ways. Our online course aims to shine a light on digital literacy and what is required to participate in and benefit from this digital world. -
Professionalism in the workplace is essential, regardless of your job. This means representing your company well both in person and online, including via your personal social media profile. Of course, you don't have to reference your job on your personal channels, but colleagues, clients and prospective employers are now easily able to search for you online and see how you spend your time outside of work. If you're self-employed, it's arguably even more important to know how to manage your professional digital profile to ensure the lines between your private and professional lives remain clear. What's more, General Data Protection Regulations (GDPR) mean businesses need to ensure staff are not sharing sensitive information on their personal social media profiles, and know exactly how far their digital footprint stretches.
