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This Customer Care course has been created to give businesses guidance on how to get that edge above competing establishments. The course will help learners understand the causes of poor customer care, good customer care skills and how to handle complaints. This Customer Care training course has been created to give businesses guidance on how to get that edge above competing establishments. -
Cybercrime is on the rise and is an increasing risk to any organisation. Even as a visitor to business premises it is important that you are aware of your role in keeping both yourself and the organisation safe from cyberattack. Learn the skills you need to keep organisations safe against cyber security threats and know your responsibilities in maintaining a cybersafe culture. -
The Cyber Security Awareness course is a beginner’s guide to protect you or your employees from the risk that cyber criminals pose. This e-learning course will help learners understand how hackers and bots can access your system and how to keep your information and personal data safe from online fraud. Every day, we interact on the internet without thinking about cybercrime. But cybercrime is on the rise: not a week goes by without an attack or crime being reported in the news. Learn the skills you need to keep your organisation safe against cyber security threats. Protect against everyday risks, possible harm, understand what happens when cyber security goes wrong and how to manage the risks. -
This course is aimed at those involved in the handling of people’s information as part of their day to day role. This Course will provide a Data Protection (GDPR) overview for those looking to gain more information on how to uphold the 6 principles. With this course learners will understand the key principles and process under the regulation and what their roles and responsibilities include. In its early days, data protection compliance quickly became a key priority for businesses, as the risk of large financial penalties for failing to introduce a culture of greater data transparency were introduced. -
This Giving Customers a Positive Impression course for the hospitality industry provides an overview of key customer service issues in a hospitality setting relevant to all roles within hospitality businesses, such as servers, waiting staff, hosts and more. Completing this course will help you to meet your legal obligations within the hospitality industry and minimise the risk of bad publicity or legal action through poor quality interactions between staff and customers. -
Payment Card Industry Data Security Standard, also known as PCI DSS, is a set of standards that all companies storing, processing and/or transmitting cardholder data must abide by. PCI DSS compliance is a legal requirement by law and compromised card holder data can badly affect customers, organisations and financial institutions. One PCI DSS issue is enough to seriously impact an organisation and affect the trust of customers for the long term, not to mention it could result in hefty fines and possible legal action. From a customer’s point of view, PCI DSS compliance gives them assurance that any details that they provide to operatives of a sensitive nature won’t be compromised in any way. -
Providing a professional tenancy management service is an essential requirement for all Registered Providers of social housing. To manage social housing tenancies effectively, you are required to have a basic knowledge of the law and regulations. Registered Social Housing Providers will develop policies and procedures to ensure they achieve the aims of the regulatory standards and comply with the legislation surrounding social housing tenancies at all times. When you have completed this online course, you will have an understanding of the following topics in the context of basic tenancy management for a Registered Social Housing Provider. -
The Bribery Act 2010 course has been developed from the ground up with experts to help you understand the corporate offence of failing to prevent bribery. It has been designed to create awareness of how to recognise a bribe, what should be done in the event of bribery being discovered, and how to put procedures in place that show your company has taken adequate measure to prevent bribery in the workplace. It also addresses the complicated high risk area of corporate hospitality. -
The Principles of Effective Income Management course will look at rent arrears and the importance of prevention and control. It also addresses the challenges facing social housing providers in ensuring that rent can be paid and tenancies sustained. On completion of this course you will have knowledge of the subjects outlined in the lesson plan below, in relation to income management for a social housing provider. Because the e-learning course is hosted on our platform you can re-visit the training at any point, even after it has been completed. -
This Trading Fairly course has been created with the trade industry in mind and will provide the relevant information to ensure a fair trade. By completing this course you will be meeting your legal obligation of the Consumer Protection from Unfair Trading Regulations 2008, and minimising the risk of bad publicity or lawsuits. -
On 8 March 2012 the Welfare Reform Act received Royal Assent. The Act legislates for the biggest change to the welfare system for over 60 years and poses a huge challenge for all those working in the social housing sector. -
By completing this course your employees will know how to meet your organisation’s standards, be aware of the different types of equipment in hospitality, understand how to tackle unexpected situations, learn how to perform safe lifting and carrying techniques and become aware of the maintenance procedure. This Hospitality: Cleaning and Servicing course has been created to ensure your staff know the general cleaning procedures and how to clean and service, bathroom and furniture areas. This module also covers hazards, lifting, handling and maintenance procedures relevant to all roles in the hospitality industry. By completing this cleaning course you will be making sure your employees are meeting your organisation standards, which in turn will minimise the risk of bad publicity or lawsuits.
