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This short online course will help you understand how to effectively develop and use your influencing, negotiating and networking skills – three skills that can have a positive impact on your professional life. In our professional lives, we are constantly communicating. We can communicate for many different reasons, but often we are sharing our ideas, discussing work priorities or meeting new people – and the success of these conversations will depend on how we communicate. This is where our influencing, negotiating and network skills come into play. -
Learn to understand why saying no can feel so hard, and how to make it easier. Why take this Learning to Say No - The Right Way course? This short course has been designed to give you an insight into those wide-ranging, complex factors, helping you to understand why saying no can feel so hard and giving you tips and ideas on how to make it a little easier. -
Professionalism in the workplace is essential, regardless of your job. This means representing your company well both in person and online, including via your personal social media profile. Of course, you don't have to reference your job on your personal channels, but colleagues, clients and prospective employers are now easily able to search for you online and see how you spend your time outside of work. If you're self-employed, it's arguably even more important to know how to manage your professional digital profile to ensure the lines between your private and professional lives remain clear. What's more, General Data Protection Regulations (GDPR) mean businesses need to ensure staff are not sharing sensitive information on their personal social media profiles, and know exactly how far their digital footprint stretches. -
Our short online course will help you maximise learning opportunities at work, ensuring that you can develop and learn the skills you need to further your professional career. The work climate is constantly developing, and it feels like there are new skills, ideas and concepts being introduced all the time. Many businesses are encouraging their employees to train and develop their skills, but how can we make the time? Our short online course addresses this very topic. -
Just as it is important to keep our bodies healthy, ensuring we keep our minds healthy is just as vital throughout all stages of life. By not taking time to understand our own mental health, our behaviours and emotions can be negatively affected. Mental Health and Wellbeing Resource Pack improves your awareness of mental health, how to support others with their mental health and gain general information surrounding mental health. -
This online course explores the necessity of personal development, how to go about it, and the important role that self-awareness plays. With so many new self awareness skills, ideas, theories and concepts being introduced in our hectic, ever-changing work life, many of us are looking to develop our skills and knowledge in order to keep up. But how do you go about it? Where do you start? Our online self awareness training course explores why personal development is necessary and how you go about starting. -
As our world becomes increasingly more digital and more and more jobs require us to be digitally literate and have digital literacy skills, many of us can feel at a loss as how to navigate and understand these new digital ways. Our online course aims to shine a light on digital literacy and what is required to participate in and benefit from this digital world. -
This Giving Customers a Positive Impression course for the hospitality industry provides an overview of key customer service issues in a hospitality setting relevant to all roles within hospitality businesses, such as servers, waiting staff, hosts and more. Completing this course will help you to meet your legal obligations within the hospitality industry and minimise the risk of bad publicity or legal action through poor quality interactions between staff and customers. -
Emotional intelligence (or EI) is becoming a popular concept and businesses are striving to make sure it is understood in the workplace. Our short online emotional intelligence training course aims to shine a light on emotional intelligence and the impact it can have in the workplace. -
Feedback is important in all work roles – no matter the place of work. Yet, it is something many of us struggle with. It is equally hard to give constructive feedback as it is to receive it. Our short online course explores the topic of feedback in detail – explaining what it is, what barriers there may be, as well as offering many useful insights in tips about how to give effective feedback, how to receive it, and understand what to do with it. -
There is much discussion at the moment about fixed mindset and growth mindset – two contrasting ways of thinking. Growth mindset is the desirable one of the two and can have a profound impact on the way you learn and work. Businesses are recognising its value and are working hard to include this way of thinking and learning within their business culture. -
Payment Card Industry Data Security Standard, also known as PCI DSS, is a set of standards that all companies storing, processing and/or transmitting cardholder data must abide by. PCI DSS compliance is a legal requirement by law and compromised card holder data can badly affect customers, organisations and financial institutions. One PCI DSS issue is enough to seriously impact an organisation and affect the trust of customers for the long term, not to mention it could result in hefty fines and possible legal action. From a customer’s point of view, PCI DSS compliance gives them assurance that any details that they provide to operatives of a sensitive nature won’t be compromised in any way.
