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This short course has been designed to help you feel confident and comfortable when public speaking. We give you hints and tips to ensure you make the most of a public speaking opportunity and explore the different types of communication that will help you get there. These skills are extremely beneficial in growing your personal and professional development. Effective Public Speaking. Identify factors that affect public speaking, including comfort habits. Learn techniques to overcome nerves and improve your presentation. -
This Hospitality: Effective Working Relationships course is suitable for companies, colleges and training providers offering provision or courses in the hospitality, travel, tourism and catering sectors. It helps to support the QCF unit ‘Effective Team work’ and caters to the assessment criteria for this unit. The team relationships training course has been written by experienced, hospitality industry professionals and is designed for use on a wide variety of mobile devices. -
This management training toolkit was developed to help line managers develop the skills they require to manage organisational change and staff performance. When employing and managing people, it is crucial that line managers understand lawful procedures and the key aspects associated with the recruitment and people managing process. This employment law for line managers toolkit will provide line managers with the knowledge and training they require to be able to lawfully manage organisational change, employee performance and regulations, and how to lawfully manage disciplinary and redundancy or dismissal procedures. -
This training toolkit was designed to help line managers develop their knowledge and skills when it comes to managing employees and dealing with recruitment selection, working hours, pay and the lawful treatment of staff. Upon completion, learners will have a good understanding of employment law, the role of a line manager in the recruitment process, and the responsibilities involved when it comes to staff payment, retention and working hours. Upon completion of these modules, learners will gain the skills and knowledge they require to be an efficient and lawful line manager. -
Fabricated Induced Illness (FII) is a rare form of child abuse that can often go unnoticed. The signs and symptoms of abuse are very widespread, which makes it difficult to identify. It’s therefore important that anyone working with children is aware of this abuse and knows what to look for if they suspect this type of abuse. This course describes the symptoms of FII and the risk factors that can lead to it, and includes case studies, guidance for practitioners. This course gives learners in-depth information on what they need to be aware of when dealing with fabricated illness and the best practices to help children in this situation. -
The course begins with describing the separate but also linked processes of planning, budgeting and forecasting and their definitions in more detail. Five types of budget are reviewed: master, cash, capital expenditure, operating and departmental budgets and four steps to take to ensure that budgets and forecasts are realistic. -
This course goes on to describe the structure of an accounting system and its various component parts. Next governance and compliance is reviewed and how these relate to financial management ie tax returns, retention of tax records. Who are the key stakeholders in financial reporting: managers, lenders, investors and suppliers, regulatory authorities. The relationship between financial management and reporting is described and how this is affected by adequate financial controls.