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The course describes the definition of business development and reviews a range of business development tools and techniques, designed to bring about continuous improvement as a key part of operational planning. Business development strategies are reviewed and their role in operational planning. Eight tools to support business development are reviewed including SWOT and PEST analysis, the Boston matrix and Maturity models. -
The course describes how to assess when change is needed and uses the four key aspects from the Harvard Business Review to conduct the analysis on an organisation and decide whether it is ready and needs change. Best practice identifies change as a continual cycle and the cycle ensures that change is managed consistently. -
This course will help you understand how our climate is changing and learn more about your role in taking action. When you've completed this online training you will sit an online test and, once successful, you can download your certificate. -
Whether it's customer information or a private internal matter that needs safeguarding, protecting confidentiality of sensitive data is vital. This course is designed for you to learn or refresh your understanding of the importance of workplace confidentiality. Confidentiality of information in the workplace has never been so important. As digital storage of sensitive data becomes the norm, cyber security concerns grow and the General Data Protection Regulation (GDPR) is embraced, confidentiality is a more pressing issue than ever. This course is designed for anyone who handles information as part of their workload, making it suitable for people as wide-ranging as healthcare receptionists to school admission staff and from recruitment professionals to workers carrying out data input tasks. -
This managing difficult conversations course covers how to approach difficult conversations and the steps and principles involved in addressing them. It covers resolving conflict, performance management, reflective activity, effective two-way communication, and generating confidence and commitment in your staff. -
The course reviews the reasons, drivers and reactions to change and enables the learner to understand how to manage resistance to change. Change theory is reviewed including Jungian’s four groups of people; Kotter’s eight step model of change and looks at different ways to plan for change. -
As conflict is inevitable in most workplaces do you truly know how to recognise organisational or interpersonal conflict and resolve the conflict when it occurs. Our 40-minute online course explores this important subject, imparting valuable insights which will increase any employee’s confidence in the topic and their conflict resolution skills. -
This management training toolkit was developed to help line managers develop the skills they require to manage organisational change and staff performance. When employing and managing people, it is crucial that line managers understand lawful procedures and the key aspects associated with the recruitment and people managing process. This employment law for line managers toolkit will provide line managers with the knowledge and training they require to be able to lawfully manage organisational change, employee performance and regulations, and how to lawfully manage disciplinary and redundancy or dismissal procedures. -
Our managing remote teams course then reviews three practical leadership styles, ideal for developing teams: transaction, transformational and situational. What are the skills required in developing an effective team and what behaviours would be evident in an effective team leader, to help the team achieve its goals? Managing remote teams can require different skills because of the varying locations, time zones, work patterns, etc. Additional effort on the part of the leader and the team members is required to achieve the team goals and effective communication is particularly important. -
The Coronavirus pandemic has forced businesses to adapt their way of working, and as a result working remotely has fast become the new norm. We recognise that this affects the way a manager manages and leads their team. One way which is important, especially given the turbulent times we find ourselves in, is how to keep the team motivated. Our course has been created specifically to support here. It will provide you with useful tips and insights into topics such as understanding what motivates your team; giving feedback, recognition and praise, and motivating your team during the Coronavirus pandemic. -
The operational risk management training course course briefly describes ten management theories which underpin successful operational management and then reviews each one in more detail. These include: The Principles of Lean, Six Sigma, Systems theory and many more. The responsibilities and key functions of operational management are discussed as a multi-disciplinary function covering HR, assets and costs. -
This financial management governance course begins by looking at what we mean by governance and compliance, with two clear definitions, in the context of finance and more especially, how they relate to financial management and an organisation’s accounting systems and financial controls. The modules reviews the key stakeholders in financial governance and compliance: managers, lenders, investors and suppliers, and regulatory authorities.
