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Setting up a home delivery service can be a great way to appeal to more customers but do you know where to begin? With this online training course learners will learn about the key actions and tasks needed to start home deliveries and how to ensure staff safety and well-being when they set up. -
The hotel management diploma is the best choice for anyone who is interested in improving their career prospects within the hospitality industry in the United Kingdom. This course will teach you everything you need to know to run a successful hotel, from communicating with guests to engaging with staff and maintaining front of house duties, while ensuring rooms are serviced to the highest standard and so much more. -
Do you have a passion for customer service? Do you want to find yourself in an exciting career where you meet new people from around the world? Being a hotel receptionist involves so much more than simply answering the phone. Our information packed course is brimming with all the information you need to start a successful career as a hotel receptionist. -
The Electricity at Work Regulations 1989 require that any electrical equipment that has the potential to cause injury is maintained in a safe condition. Portable Appliance Testing is one way in which to ensure electrical equipment is safe. Electronic appliances are everywhere at home and work, but faulty electronics is a leading cause of fires, and getting electrocuted is also a risk when appliances are not maintained. Hundreds of people get seriously injured or die because of faulty electronics so checking equipment is an important prevention method. This course teaches you how to carry out a Portable Appliance Test (PAT) on your personal appliances. You’ll find out how to identify the different types of electronic items and become familiar with the testing equipment. You’ll find out about the different ways damage can happen to electrical equipment, appliances and their flexes. -
This power skill e-learning course will give you the tools and techniques to effectively present your ideas. Our online How to Construct and Deliver an Effective Presentation training course is broken down into the following sections and can be completed at your own pace. Working through this course will help you to identify what's urgent, what's not, and the big idea you should go for in your next presentation. You will explore what your audience wants and how to help them to care, identify four techniques to learn more about who your audience is and get to grips with 'stacking' your presentation. -
In this course, you'll find out how to deal with difficult situations so that in the future, you'll be able to resolve them swiftly and effectively. Workplace conflict can be a useful tool for growth and change, but only if it's managed well. By taking part in this course, you'll learn how to analyse your emotions and practise describing them with words. -
This short course has been designed to help you deliver criticism in the most effective way possible. In it, you'll learn the difference between destructive and constructive criticism, why positive intentions are key to effective criticism and why tone of voice and choice of words matter when giving criticism. These power skills are extremely beneficial in the workplace and can help further your personal and professional development. -
This short course has been designed to help you to construct a robust opinion in the most effective way possible. It will take you through three steps to help you form an opinion that's thoughtful and nuanced, starting with researching your topic, then assessing the information, and finally inferring what it all means. -
This topic is known as a power skill, and when you complete it, you'll learn how to develop a growth mindset to set a strong foundation for building on your problem-solving skills. You'll be able to identify four ways to develop and activate a stronger sense of initiative, including awareness, curiosity, bravery and communication and explore the connections between imagination and lateral and logical thinking, and find out how they support each other to improve your problem-solving skills. -
The course describes the definition of equality, diversity and inclusion and how the terms ‘equality, diversity and inclusion can often be used interchangeably yet have different meanings. Some examples and statistics are provided for review, along with relevant legislation and case studies. -
Human history is full of harrowing periods when just one single illness became deadly and spread at epidemic or pandemic levels. Think about the Great Influenza pandemic (AKA Spanish Flu), The Plague and - more recently - Covid-19. There isn’t an industry or sector that hasn’t been affected. With the risk of another pandemic always looming, it’s more important than ever to understand the most effective ways you can help prevent the spread of infection in your workplace. With the outbreak of the coronavirus it’s more important than ever to understand the most effective ways you can help prevent the spread of infection in your workplace. -
When working in a social care setting, keeping staff and individuals in your care safe should be one of the highest priorities. Failing to prevent or control infections can lead to illness and in some cases fatalities. With this short online course discover roles and procedures in preventing and controlling infections, how to identify risk assessment procedures, the use Personal Protective Equipment (PPE) has and the importance of good personal hygiene.
