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This course uses five concepts to explore the use of creative thinking in business and each of these is explored separately, for example: what is creative thinking; what happens if we don’t use creative thinking; what makes a creative thinker, etc. This Creative Thinking course uses five concepts to explore the use of creative thinking in business and each of these is explored separately. -
This Customer Care course has been created to give businesses guidance on how to get that edge above competing establishments. The course will help learners understand the causes of poor customer care, good customer care skills and how to handle complaints. This Customer Care training course has been created to give businesses guidance on how to get that edge above competing establishments. -
Our customer service training will give you the essential skills and knowledge you need to ensure you provide a great service every time. We understand that customer service is the foundation of hospitality businesses and want to make sure businesses have the skills needed to provide fantastic customer service. Our customer service course does just this. Our training not only covers the vital key skills and knowledge, ensuring your staff will offer the best service, but also covers key legislation and topics such as food allergy guidance, ensuring your staff will have an in-depth knowledge of food legislation to further improve your customers experience. -
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The Essentials of GDPR and Cyber Security Awareness training pack offers two courses which will give learners the skills and knowledge to be safe online and what new regulations will affect them surrounding storing and handling data. Cyber security and Data Protection (GDPR) have become very important topics for businesses, upon completion of this training learners will have a good knowledge of how to work safely whilst online, and prevent online fraud or data breaches. Learn the skills you need to keep your organisation safe against cyber security threats and become GDPR compliant. Learn how to protect against every day risks, whilst also learning the data protection principles included in the GDPR. -
The Cyber Security Awareness course is a beginner’s guide to protect you or your employees from the risk that cyber criminals pose. This e-learning course will help learners understand how hackers and bots can access your system and how to keep your information and personal data safe from online fraud. Every day, we interact on the internet without thinking about cybercrime. But cybercrime is on the rise: not a week goes by without an attack or crime being reported in the news. Learn the skills you need to keep your organisation safe against cyber security threats. Protect against everyday risks, possible harm, understand what happens when cyber security goes wrong and how to manage the risks. -
This module is aimed at project managers, leaders and professionals who will need to make business critical decisions as well as day-to-day choices as part of their role. By taking this course, learners can strengthen their decision making skills and understand the different techniques and methods for making effective decisions. -
Dementia is a growing problem in today’s society. There is currently no cure for dementia, and symptoms can include memory loss, confusion, finding familiar tasks challenging, mood swings and communication difficulties. With dementia set to affect such a large proportion of the population due to more people living for longer than ever before, it is vital that society is aware of the signs of the condition, and how to help individuals struggling with dementia. This course, intended for healthcare professionals and those working with individuals with dementia, covers the symptoms and types of dementia, its treatment and medication, the how to manage communication and care. -
The course describes the characteristics of low-performing and high-performing teams and analyses why a low-performing is rarely successful, including Lencioni’s five dysfunctions of a low-performing team, reviewing how to build a high-performing team and key actions a leader can take to address the five dysfunctions. -
This digital business skills suite is a course built from 27 bitesized modules, designed for learners developing their digital marketing knowledge for business. Learn about social media, writing for websites, analytics and SEO. Businesses are now firmly planted in the digital age, with more people able to access the internet than ever before. Learners will also understand the full benefits of a strong company website, will be able to write for the website and have a clear understanding of basic web design. -
We have developed this digital marketing training course to give you the knowledge and confidence to start your own digital marketing plan. Digital marketing channels are one of the biggest areas of expenditure in marketing budgets with budgets increasing every year, as more potential channels become available and online shopping increases its market share. -
What is Dysphagia? Dysphagia is the term used to describe when a person has difficulties swallowing when drinking and eating. This short course has been created to help learners gain more awareness of this condition as well as gaining knowledge around how to help those suffering. -
This online safety course describes the various forms of abuse and danger caused by the use of technology and the internet, both for adults and children, and gives detailed information on how to counter its effects. This online safety training course will help learners to identify adults and children at risk and what forms online abuse takes, and how to recognise them. This course will provide learners with the information they need on how to help and protect adults and children from the dangers of technology. The ability to protect children, young people and at-risk adults from harmful or inappropriate material online is extremely important, and anyone working with these groups needs to be able to identify potential risks as well as the signs and symptoms of vulnerabilities or suspected abuse.
