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This course uses five concepts to explore the use of creative thinking in business and each of these is explored separately, for example: what is creative thinking; what happens if we don’t use creative thinking; what makes a creative thinker, etc. This Creative Thinking course uses five concepts to explore the use of creative thinking in business and each of these is explored separately. -
This Customer Care course has been created to give businesses guidance on how to get that edge above competing establishments. The course will help learners understand the causes of poor customer care, good customer care skills and how to handle complaints. This Customer Care training course has been created to give businesses guidance on how to get that edge above competing establishments. -
Our customer service training will give you the essential skills and knowledge you need to ensure you provide a great service every time. We understand that customer service is the foundation of hospitality businesses and want to make sure businesses have the skills needed to provide fantastic customer service. Our customer service course does just this. Our training not only covers the vital key skills and knowledge, ensuring your staff will offer the best service, but also covers key legislation and topics such as food allergy guidance, ensuring your staff will have an in-depth knowledge of food legislation to further improve your customers experience. -
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The Essentials of GDPR and Cyber Security Awareness training pack offers two courses which will give learners the skills and knowledge to be safe online and what new regulations will affect them surrounding storing and handling data. Cyber security and Data Protection (GDPR) have become very important topics for businesses, upon completion of this training learners will have a good knowledge of how to work safely whilst online, and prevent online fraud or data breaches. Learn the skills you need to keep your organisation safe against cyber security threats and become GDPR compliant. Learn how to protect against every day risks, whilst also learning the data protection principles included in the GDPR. -
The Cyber Security Awareness course is a beginner’s guide to protect you or your employees from the risk that cyber criminals pose. This e-learning course will help learners understand how hackers and bots can access your system and how to keep your information and personal data safe from online fraud. Every day, we interact on the internet without thinking about cybercrime. But cybercrime is on the rise: not a week goes by without an attack or crime being reported in the news. Learn the skills you need to keep your organisation safe against cyber security threats. Protect against everyday risks, possible harm, understand what happens when cyber security goes wrong and how to manage the risks. -
Learn the skills you need to keep your organisation safe against cyber security threats, identify risk areas, know your responsibilities to your team and organisation and comprehend how to establish a cybersafe culture. This course has been designed for management and the cyber security officers tasked with keeping the business safe from cyber attacks. -
Cybercrime is on the rise and is an increasing risk to any organisation. Even as a visitor to business premises it is important that you are aware of your role in keeping both yourself and the organisation safe from cyberattack. Learn the skills you need to keep organisations safe against cyber security threats and know your responsibilities in maintaining a cybersafe culture. -
Everyone deserves to live and work in safe and healthy environments. Nobody wants to fall ill because of the conditions of the building they spend time in. Mould can be dangerous to health, especially for those that are vulnerable. Unfortunately, well over 10,000 people every year are becoming ill or developing health conditions as a result of mould exposure. Spotting mould and intervening early is essential to protect people from harm. This online damp and mould course gives you an introduction to what mould is, why it’s important and what you can do about it. Mould grows in certain environments, and once it’s started, it will keep coming back until the conditions are changed. -
This module is aimed at project managers, leaders and professionals who will need to make business critical decisions as well as day-to-day choices as part of their role. By taking this course, learners can strengthen their decision making skills and understand the different techniques and methods for making effective decisions. -
Dementia is a growing problem in today’s society. There is currently no cure for dementia, and symptoms can include memory loss, confusion, finding familiar tasks challenging, mood swings and communication difficulties. With dementia set to affect such a large proportion of the population due to more people living for longer than ever before, it is vital that society is aware of the signs of the condition, and how to help individuals struggling with dementia. This course, intended for healthcare professionals and those working with individuals with dementia, covers the symptoms and types of dementia, its treatment and medication, the how to manage communication and care. -
The course describes the characteristics of low-performing and high-performing teams and analyses why a low-performing is rarely successful, including Lencioni’s five dysfunctions of a low-performing team, reviewing how to build a high-performing team and key actions a leader can take to address the five dysfunctions. -
Upon completion of these modules, learners will gain the skills and knowledge they require to be an efficient and lawful Human Rresouces Manager (HR). You’ll also get a deeper understanding of the roles of the HR Manager, and the challenges and skills you will face within the HR industry. This Human Resources (HR) management toolkit was specially designed to provide HR managers with the knowledge and skills they require to become a great people manager in their business. It is suitable for those who are also non HR managers or even for those who are looking to progress into a HR management role.
