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This Customer Care course has been created to give businesses guidance on how to get that edge above competing establishments. The course will help learners understand the causes of poor customer care, good customer care skills and how to handle complaints. This Customer Care training course has been created to give businesses guidance on how to get that edge above competing establishments. -
Our customer service training will give you the essential skills and knowledge you need to ensure you provide a great service every time. We understand that customer service is the foundation of hospitality businesses and want to make sure businesses have the skills needed to provide fantastic customer service. Our customer service course does just this. Our training not only covers the vital key skills and knowledge, ensuring your staff will offer the best service, but also covers key legislation and topics such as food allergy guidance, ensuring your staff will have an in-depth knowledge of food legislation to further improve your customers experience. -
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The Essentials of GDPR and Cyber Security Awareness training pack offers two courses which will give learners the skills and knowledge to be safe online and what new regulations will affect them surrounding storing and handling data. Cyber security and Data Protection (GDPR) have become very important topics for businesses, upon completion of this training learners will have a good knowledge of how to work safely whilst online, and prevent online fraud or data breaches. Learn the skills you need to keep your organisation safe against cyber security threats and become GDPR compliant. Learn how to protect against every day risks, whilst also learning the data protection principles included in the GDPR. -
The Cyber Security Awareness course is a beginner’s guide to protect you or your employees from the risk that cyber criminals pose. This e-learning course will help learners understand how hackers and bots can access your system and how to keep your information and personal data safe from online fraud. Every day, we interact on the internet without thinking about cybercrime. But cybercrime is on the rise: not a week goes by without an attack or crime being reported in the news. Learn the skills you need to keep your organisation safe against cyber security threats. Protect against everyday risks, possible harm, understand what happens when cyber security goes wrong and how to manage the risks. -
Learn the skills you need to keep your organisation safe against cyber security threats, identify risk areas, know your responsibilities to your team and organisation and comprehend how to establish a cybersafe culture. This course has been designed for management and the cyber security officers tasked with keeping the business safe from cyber attacks. -
Cybercrime is on the rise and is an increasing risk to any organisation. Even as a visitor to business premises it is important that you are aware of your role in keeping both yourself and the organisation safe from cyberattack. Learn the skills you need to keep organisations safe against cyber security threats and know your responsibilities in maintaining a cybersafe culture. -
Everyone deserves to live and work in safe and healthy environments. Nobody wants to fall ill because of the conditions of the building they spend time in. Mould can be dangerous to health, especially for those that are vulnerable. Unfortunately, well over 10,000 people every year are becoming ill or developing health conditions as a result of mould exposure. Spotting mould and intervening early is essential to protect people from harm. This online damp and mould course gives you an introduction to what mould is, why it’s important and what you can do about it. Mould grows in certain environments, and once it’s started, it will keep coming back until the conditions are changed. -
This module is aimed at project managers, leaders and professionals who will need to make business critical decisions as well as day-to-day choices as part of their role. By taking this course, learners can strengthen their decision making skills and understand the different techniques and methods for making effective decisions. -
Dementia is a growing problem in today’s society. There is currently no cure for dementia, and symptoms can include memory loss, confusion, finding familiar tasks challenging, mood swings and communication difficulties. With dementia set to affect such a large proportion of the population due to more people living for longer than ever before, it is vital that society is aware of the signs of the condition, and how to help individuals struggling with dementia. This course, intended for healthcare professionals and those working with individuals with dementia, covers the symptoms and types of dementia, its treatment and medication, the how to manage communication and care. -
The course describes the characteristics of low-performing and high-performing teams and analyses why a low-performing is rarely successful, including Lencioni’s five dysfunctions of a low-performing team, reviewing how to build a high-performing team and key actions a leader can take to address the five dysfunctions. -
Upon completion of these modules, learners will gain the skills and knowledge they require to be an efficient and lawful Human Rresouces Manager (HR). You’ll also get a deeper understanding of the roles of the HR Manager, and the challenges and skills you will face within the HR industry. This Human Resources (HR) management toolkit was specially designed to provide HR managers with the knowledge and skills they require to become a great people manager in their business. It is suitable for those who are also non HR managers or even for those who are looking to progress into a HR management role. -
This digital business skills suite is a course built from 27 bitesized modules, designed for learners developing their digital marketing knowledge for business. Learn about social media, writing for websites, analytics and SEO. Businesses are now firmly planted in the digital age, with more people able to access the internet than ever before. Learners will also understand the full benefits of a strong company website, will be able to write for the website and have a clear understanding of basic web design. -
We have developed this digital marketing training course to give you the knowledge and confidence to start your own digital marketing plan. Digital marketing channels are one of the biggest areas of expenditure in marketing budgets with budgets increasing every year, as more potential channels become available and online shopping increases its market share. -
It is important to understand that all individuals deserve to be treated with dignity and respect with their feelings and individual identities consider by all in health and social care settings. With this short online course discover the principles that underpin dignity in health and social care and how to maintain dignity, respect, and privacy of an individual with topics including how to promote independence, how to address basic human needs and encourage participation. -
This Display Screen Equipment (DSE) online training forms an essential part of workplace health and safety training. Understanding DSE risks allows organisations to comply with current regulations while improving staff wellbeing. Our DSE training course equips you with practical knowledge to work safely with computers, tablets and smartphones. By identifying and addressing potential hazards, businesses can protect their employees, reduce sickness absence and boost productivity. With remote working becoming increasingly common, completing a DSE assessment at home is more important than ever. This course builds confidence in understanding DSE requirements and conducting effective assessments in any working environment. -
What is Dysphagia? Dysphagia is the term used to describe when a person has difficulties swallowing when drinking and eating. This short course has been created to help learners gain more awareness of this condition as well as gaining knowledge around how to help those suffering. -
Understanding the importance of early childhood development allows those who work with children as part of their professional role the opportunity to adapt their working practices in a way that improves outcomes for parents and children. This 1-2 hour early child development course explores how early experiences and relationships can affect and help to mould children into happy adults later in life. Understand the main issues around development including the theories and factors that impact upon it that affect the journey of every child’s development. All of our courses are created with the learner in mind, allowing them to learn at their own pace. As we know that some of the topics included in this course are sensitive, a safe space has been added with options to take a break or to talk to someone with a list of organisations and contact information. -
This Anti-Social Behaviour Enforcement course has been designed to provide landlords with the necessary knowledge and tools for tackling Anti-Social Behaviour. It also informs you of the different methods that police and the local authority use to deal with such matters. This course is a useful addition to any landlord who needs to better understand anti-social behaviour and its impacts. -
This Effective Anti-Social Behaviour Management course will give you the tools to effectively identify, deal with and manage anti-social behaviour primarily within the social housing sphere. -
This course is aimed at team leaders and professionals in the finance sector, it explains what a budget is and the budget setting process. The course describes effective budget controls, but before that it helps the learner to understand what a budget is – a financial plan using numbers -
This short course has been designed to help you feel confident and comfortable when public speaking. We give you hints and tips to ensure you make the most of a public speaking opportunity and explore the different types of communication that will help you get there. These skills are extremely beneficial in growing your personal and professional development. Effective Public Speaking. Identify factors that affect public speaking, including comfort habits. Learn techniques to overcome nerves and improve your presentation. -
This Hospitality: Effective Working Relationships course is suitable for companies, colleges and training providers offering provision or courses in the hospitality, travel, tourism and catering sectors. It helps to support the QCF unit ‘Effective Team work’ and caters to the assessment criteria for this unit. The team relationships training course has been written by experienced, hospitality industry professionals and is designed for use on a wide variety of mobile devices. -
This management training toolkit was developed to help line managers develop the skills they require to manage organisational change and staff performance. When employing and managing people, it is crucial that line managers understand lawful procedures and the key aspects associated with the recruitment and people managing process. This employment law for line managers toolkit will provide line managers with the knowledge and training they require to be able to lawfully manage organisational change, employee performance and regulations, and how to lawfully manage disciplinary and redundancy or dismissal procedures. -
This training toolkit was designed to help line managers develop their knowledge and skills when it comes to managing employees and dealing with recruitment selection, working hours, pay and the lawful treatment of staff. Upon completion, learners will have a good understanding of employment law, the role of a line manager in the recruitment process, and the responsibilities involved when it comes to staff payment, retention and working hours. Upon completion of these modules, learners will gain the skills and knowledge they require to be an efficient and lawful line manager.
