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This managing difficult conversations course covers how to approach difficult conversations and the steps and principles involved in addressing them. It covers resolving conflict, performance management, reflective activity, effective two-way communication, and generating confidence and commitment in your staff. -
This course describes how to manage team performance using different management models and by identifying the different roles and requirements in a team, as well as understanding motivational theory. The course reviews what kind of problems a team leader can encounter and the types of interactions which may occur. The module looks at Belbin’s nine team roles model and describes each role in more detail and also considers the Tuckman model of team development. Finally, the course reviews the four main motivational theories from Maslow, Herzberg, Adams and Vroom and how to use these to understand team behaviour. -
The course describes basic leadership styles, their strengths and weaknesses and their suitability in different situations. What are the advantages and disadvantages of the different leadership styles and how do great leaders mix and match these to their business advantage? -
The course describes how to assess when change is needed and uses the four key aspects from the Harvard Business Review to conduct the analysis on an organisation and decide whether it is ready and needs change. Best practice identifies change as a continual cycle and the cycle ensures that change is managed consistently. -
Our short course is aimed at anyone who manages a remote team and would like to learn how to maintain a team culture and effectively promote team engagement and communication. With remote working fast becoming the norm, it is important to adapt your managerial skills so that they are appropriate to managing a remote team. As distance is a significant factor in remote teams, it is easy for team members to feel isolated or disconnected from their colleagues. Our short course focuses on how you can maintain a healthy team culture and promote effective team engagement and communication. -
Our Licensing Law Awareness course will give learners a deeper understanding of the Licensing Act 2003. It is relevant to any business in England and Wales where alcohol is served or supplied. The Licensing Act 2003 applies to any premises in England and Wales where alcohol is sold or supplied, and we understand how daunting legislation compliance can be. Therefore, we have designed a course that will make it simple and comprehensive for you. -
This training is designed to give learners a much deeper understanding of the key issues facing LGBTQ+ workers and how to ensure that they are safeguarded in the workplace. Upon completion of this course, learners will be able to create an inclusive environment for all employees through their policies and procedures. -
This package consists of 2 popular safeguarding courses: Level 3 Safeguarding Adults and Mental Capacity Assessment. This ensures those working with adults remain compliant and have up-to-date knowledge of safeguarding policies, legislation and guidance as well as how to act with best interests of individuals and the importance of autonomy with reference to mental capacity. -
This package consists of 2 popular safeguarding courses - Safeguarding Adults Level 3 and Dementia Awareness. Together they ensure those working with vulnerable adults, such as those with dementia remain compliant with an up-to-date knowledge of safeguarding policies, legislation and guidance to keep them safe from harm. -
An important aspect of food safety is a successful food safety system, and anyone working in the food industry needs to be aware of how this system works. Businesses may use a system designed to meet their needs, but EU law requires that all food safety systems are based on the HACCP guidelines and so it is important that food staff understand them. Our Level 3 HACCP training course is designed for food safety managers, supervisors, team leaders, and business owners who are responsible for developing and maintaining HACCP systems. Only by providing effective HACCP training can you ensure that you and your employees are suitably competent to fulfil their duties safely and to internationally recognised HACCP standards. -
Anyone who oversees food production for a food retailer needs to be aware of all food safety and hygiene standards, including how to effectively manage staff to minimise risk. It is recommended that retail premises should have at least one person trained to Level 3 in food hygiene and safety - particularly if they are in charge of other staff and are responsible for their training. We also offer Level 3 Food Hygiene for Supervisors in: Manufacturing | Catering. Those in a role where they supervise or manage others working with or handling food are recommended to complete a Level 3 Food Safety and Hygiene course. -
Anyone who oversees food production for a food manufacturing business needs to be aware of all food safety and hygiene standards, including how to effectively manage staff to minimise risk. It is recommended that manufacturing premises should have at least one person trained to Level 3 in food hygiene and safety - particularly if they are in charge of other staff and are responsible for their training. We also offer Level 3 Food Hygiene for Supervisors in: Catering | Retail. Those in a role where they supervise or manage others working with or handling food are recommended to complete a Level 3 Food Safety and Hygiene course. Understanding how hazards can occur in food manufacturing businesses and what problems they can create, how to make an effective HACCP plan and keep your site in good condition are just come of the factors needed to uphold satisfactory health and safety standards as a supervisor in manufacturing.
