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This Giving Customers a Positive Impression course for the hospitality industry provides an overview of key customer service issues in a hospitality setting relevant to all roles within hospitality businesses, such as servers, waiting staff, hosts and more. Completing this course will help you to meet your legal obligations within the hospitality industry and minimise the risk of bad publicity or legal action through poor quality interactions between staff and customers. -
The course describes the importance of the hospitality sector to the UK economy; the importance of good customer service in the hospitality sector and the roles of service staff as key contact points for customers. The course describes the importance of the hospitality sector to the UK economy; the importance of good customer service in the hospitality sector and the roles of service staff as key contact points for customers. The course also reviews the importance of a good impression, excellence and professionalism of service staff as part of the organisation’s brand and brand awareness to customers and how brand marketing influences the decisions of customers. -
The aim of this training is to develop an understanding of HACCP-based food safety management, and how it is best implemented and maintained in a food business or organisation. Food safety systems are an integral part of any business operating within the food industry, and must be overseen by a manager or supervisor to ensure all procedures are put in place and followed by staff. Businesses may use a system designed to meet their needs, but EU law requires that all food safety systems are based on the HACCP guidelines and so it is important that food staff understand them. -
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Everyone has a role to play in ensuring their own health and safety at work, as well as that of their colleagues. This training pack offers valuable information for you and your staff. An Awareness of Health and Safety at Work is designed to teach both employees and employers why health and safety in the workplace is so important in relation to the Health and Safety at Work Act 1974. -
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This suite of courses covers knowledge of keeping yourself and your colleagues safe in a variety of workplaces. Why complete the Health and Safety at Work and Risk Assessment Training Pack? The very nature of current working society means that people are exposed to potential hazards constantly, regardless of their working environment. Whether you work in a corporate, industrial, or hospitality setting, health and safety applies universally, and there will always be a course relevant to your work. -
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This training pack has been created to provide people at any level, in any sector, with guidance that will help them to work safely at work. One of the most important areas that staff members in any organisation need to be trained up on is health and safety. Workplace health and safety helps to minimise the risk of injuries and accidents from occurring, whilst also protecting your business by embracing safer working standards. -
Health and safety in health and social care is everyone’s responsibility to ensure staff and those in your care are kept safe and out of harm’s way. From exploring the use of risk assessments and how to handle hazardous substances, to discovering how to implement security measures, manage stress and promote fire safety in the work setting, this short course covers all the basics and is the perfect introduction. -
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This Health & Safety training pack is perfect for any individual or business that wants cost-effective compliance training. The training pack includes two of our popular courses: Awareness of Health and Safety at Work and Fire Safety. According to the Health and Safety Executive, in 2015/16 30.4 million working days were lost due to self-reported work-related illness or injury. By giving employees good Health and Safety training, you reduce the risk of workplace accidents and adhere to your legal obligation of preventing accidents in the workplace. -
This comprehensive course can enhance your career prospects as a holiday representative. Whether you are fresh and new to the travel industry or you have experience and are looking to brush up your skills, this course will provide you with information and insight to help you achieve success. -
Setting up a home delivery service can be a great way to appeal to more customers but do you know where to begin? With this online training course learners will learn about the key actions and tasks needed to start home deliveries and how to ensure staff safety and well-being when they set up. -
The hotel management diploma is the best choice for anyone who is interested in improving their career prospects within the hospitality industry in the United Kingdom. This course will teach you everything you need to know to run a successful hotel, from communicating with guests to engaging with staff and maintaining front of house duties, while ensuring rooms are serviced to the highest standard and so much more. -
Do you have a passion for customer service? Do you want to find yourself in an exciting career where you meet new people from around the world? Being a hotel receptionist involves so much more than simply answering the phone. Our information packed course is brimming with all the information you need to start a successful career as a hotel receptionist.
