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Our customer service training will give you the essential skills and knowledge you need to ensure you provide a great service every time. We understand that customer service is the foundation of hospitality businesses and want to make sure businesses have the skills needed to provide fantastic customer service. Our customer service course does just this. Our training not only covers the vital key skills and knowledge, ensuring your staff will offer the best service, but also covers key legislation and topics such as food allergy guidance, ensuring your staff will have an in-depth knowledge of food legislation to further improve your customers experience. -
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The Essentials of GDPR and Cyber Security Awareness training pack offers two courses which will give learners the skills and knowledge to be safe online and what new regulations will affect them surrounding storing and handling data. Cyber security and Data Protection (GDPR) have become very important topics for businesses, upon completion of this training learners will have a good knowledge of how to work safely whilst online, and prevent online fraud or data breaches. Learn the skills you need to keep your organisation safe against cyber security threats and become GDPR compliant. Learn how to protect against every day risks, whilst also learning the data protection principles included in the GDPR. -
Everyone deserves to live and work in safe and healthy environments. Nobody wants to fall ill because of the conditions of the building they spend time in. Mould can be dangerous to health, especially for those that are vulnerable. Unfortunately, well over 10,000 people every year are becoming ill or developing health conditions as a result of mould exposure. Spotting mould and intervening early is essential to protect people from harm. This online damp and mould course gives you an introduction to what mould is, why it’s important and what you can do about it. Mould grows in certain environments, and once it’s started, it will keep coming back until the conditions are changed. -
This Display Screen Equipment (DSE) online training forms an essential part of workplace health and safety training. Understanding DSE risks allows organisations to comply with current regulations while improving staff wellbeing. Our DSE training course equips you with practical knowledge to work safely with computers, tablets and smartphones. By identifying and addressing potential hazards, businesses can protect their employees, reduce sickness absence and boost productivity. With remote working becoming increasingly common, completing a DSE assessment at home is more important than ever. This course builds confidence in understanding DSE requirements and conducting effective assessments in any working environment. -
This online safety course describes the various forms of abuse and danger caused by the use of technology and the internet, both for adults and children, and gives detailed information on how to counter its effects. This online safety training course will help learners to identify adults and children at risk and what forms online abuse takes, and how to recognise them. This course will provide learners with the information they need on how to help and protect adults and children from the dangers of technology. The ability to protect children, young people and at-risk adults from harmful or inappropriate material online is extremely important, and anyone working with these groups needs to be able to identify potential risks as well as the signs and symptoms of vulnerabilities or suspected abuse. -
This early help or early intervention involves supporting families when a problem first occurs and can be utilised at any point in a child's or young person's life. Early help can have massively positive impacts on a child's future development and is therefore crucial that anyone working with children, young people or their families understands the importance of early help. This wide-ranging CAF safeguarding course is designed to help all those working with children, adults and families who could benefit from Early Help. -
This wide-ranging course covers FGM (female genital mutilation), abuse linked to faith or belief, and forced marriage. This course help learners to understand the links between these issues, provides information on how to identify vulnerable people, and how to report and act on such knowledge. This course is specifically designed to help people coming into contact with young people and their families during the course of their work to promote good safeguarding practice, whilst being culturally aware. -
This training is suitable for anyone who is interested in undertaking the role of a Fire Warden. The course will take you through all of the must-know aspects of taking on this important role. Ensuring people can evacuate safely in the event of a fire is so important that it’s enshrined in law. A fire safety strategy is required in all organisations and premises, and that means many businesses have a dedicated Fire Marshal or Fire Warden who is responsible for this. They’re the ones that carry out a fire risk assessment and ensure that the appropriate precautions are in place as well as a fire management plan. They identify potential workplace fire hazards and improve effective fire emergency procedures. Not only that, Fire Marshals manage evacuations and ensure everyone is accounted for at the fire assembly point. -
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Employers are legally required by Fire Safety Regulations (The Regulatory Reform (Fire Safety) Order 2005) to provide information, instruction and training to employees about fire precautions in the workplace. This course is targeted at businesses needing to train their staff in fire safety procedures. However, it is also applicable to anyone who wishes to learn how to prevent fire in the workplace and deal with it effectively should it occur. It provides important information about fire safety and complies with UK Fire Safety Regulations. -
Employers are legally required to provide information, instruction and training to employees about fire precautions in the workplace. This online fire safety course helps you to meet this obligation by providing your staff with the knowledge and understanding required to act safely in the event of a fire in the workplace. On completion of the course and test you will receive a digital Fire Safety certificate which you can download and keep for your records. Fires can quickly cause a lot of damage and endanger people’s lives. History is littered with tragedies as a result of uncontrolled fires, so knowing how to prevent a fire from happening is essential. When a fire does break out, we all want to know how to act safely too. Fire is the probably the biggest risk to life that most people face at work, with around 50 people being killed and over 2000 seriously injured every year. To minimise the risk of fire in the workplace, it is vital that everyone is aware of the common causes of fire and the appropriate actions to take in the event of a fire, including how to escape safely from the scene. -
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We’ve packaged together two of our best-selling courses - First Aid Primary Survey and Fire Safety - to create a training pack suitable for the workplace. CPD certified. Learners can complete in one to two hours. -
This First Aid training online course was created in partnership with First Response Training. The course will teach learners to follow the Resuscitation Council (UK) Guidelines for basic life support training and provide knowledge of how to act in the event of an incident requiring first aid assistance. First Aid is an essential part of Health and Safety Training and can make a big difference to survival chances when an accident or emergency occurs. Thousands of accidents and emergencies happen every year and, unfortunately, many of those who die could have survived if first aid had been given sooner. Knowing what to do if you’re the first on the scene could save someone’s life.
