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The course describes how the hospitality and the service industry is divided into different food service methods: formal, casual dining, quick service, counter, carvery, buffet dining and room service. Each of these methods are explored in more detail, with examples of their different menu styles and menus. This is followed by a series of short challenges to check your learning. The course concludes with a summary of the relevant food industry legislation. -
This Understanding HACCP Course includes a RoSPA Assured instant digital certificate. It has been created for food handlers to ensure they understand what a critical control point is and are confident using the HACCP seven principles system to identify and respond to hazards. Anyone who works in catering or hospitality needs to be aware of the latest food hygiene standards and HACCP regulations. Knowing how to clean and disinfect equipment, safely store and prepare food, and control common pests will allow you to handle food safely and ensure that you’re complying with all of the relevant health and safety standards. -
The course describes organisational culture, its characteristics and its impact on an organisation’s success, including how it manifests itself, with examples provided. Four different types of organisational culture are explored, with their significant characteristics and impacts. The course discusses whether culture can be changed with a case study and how this could impact on the success of the organisation. -
This Understanding Professional Boundaries Online Training Course will give you all the tools you need to ensure the best practice to build professional boundaries in the workplace. It highlights the importance of maintaining professional boundaries in order to provide care that is in the best interest of the individual and the responsibilities the manager has in practice. -
Upon completion of these modules, learners will gain the knowledge and the skills they require to be an effective line manager, to recognise the impact a reward system has on increasing motivation and value. This line management toolkit was designed as an introductory course for those who may be new to managing people, or as development training for managers looking to develop their team building skills. This toolkit is built from individual modules which will increase awareness of reward management practise. -
This course covers a wide range of information and guidance for all those working with individuals, both children and adults, who are vulnerable to domestic abuse or suffering from it. The modules in this product have been created with victims in mind and will inform learners about domestic violence, and how to support those experiencing it. This wide-ranging domestic abuse training course is designed to give the maximum amount of information and guidance to those who are working with victims of domestic abuse or those who may be vulnerable to domestic abuse. -
It can be difficult for many people to identify what hate crime is and how to report it. This training course will give learners clarity and advice on this topic. This course teaches learners how to identify what hate crime is, how to identify hate crime, incidents and how to report incidents. Hate crime is a complex and challenging issue and can take many forms. A key aspect of this course is distinguishing what is classified as hate crime and how the police and Crown Prosecution Service monitor hate crime. -
This court training course is designed for all those working with children and young people who have to attend court hearings or become involved with legal processes that could result in court attendance. This training will help to give learners the skills they need to successfully negotiate these complex situations and aims to help alleviate any fears or concerns they might have. -
This course has been designed for those working with children and young people in an educational environment. Being able to understand and identify strategies for promoting positive behaviour in school is a crucial aspect of primary behaviour support. -
A business or organisation is only as strong as its people. Managers play an important part in a business’ success, so it’s imperative that they have all the skills and tools they need in order to be effective managers. Part of a manager’s role is to support their team, understand their challenges and help them thrive. This is a lot easier when they have an understanding of themselves. Our 45-minute online course helps the learner do just that. -
On 8 March 2012 the Welfare Reform Act received Royal Assent. The Act legislates for the biggest change to the welfare system for over 60 years and poses a huge challenge for all those working in the social housing sector. -
Working at height isn’t common in many industries, but that doesn’t mean it isn’t an important consideration for employers. Working at Heights has been developed to provide individuals and organisations with the knowledge required to comply with the Work at Height Regulations 2005. It is recommended that any workers who have to plan or carry out working at height complete this course.
