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The Cyber Security Awareness course is a beginner’s guide to protect you or your employees from the risk that cyber criminals pose. This e-learning course will help learners understand how hackers and bots can access your system and how to keep your information and personal data safe from online fraud. Every day, we interact on the internet without thinking about cybercrime. But cybercrime is on the rise: not a week goes by without an attack or crime being reported in the news. Learn the skills you need to keep your organisation safe against cyber security threats. Protect against everyday risks, possible harm, understand what happens when cyber security goes wrong and how to manage the risks. -
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The Essentials of GDPR and Cyber Security Awareness training pack offers two courses which will give learners the skills and knowledge to be safe online and what new regulations will affect them surrounding storing and handling data. Cyber security and Data Protection (GDPR) have become very important topics for businesses, upon completion of this training learners will have a good knowledge of how to work safely whilst online, and prevent online fraud or data breaches. Learn the skills you need to keep your organisation safe against cyber security threats and become GDPR compliant. Learn how to protect against every day risks, whilst also learning the data protection principles included in the GDPR. -
Our customer service training will give you the essential skills and knowledge you need to ensure you provide a great service every time. We understand that customer service is the foundation of hospitality businesses and want to make sure businesses have the skills needed to provide fantastic customer service. Our customer service course does just this. Our training not only covers the vital key skills and knowledge, ensuring your staff will offer the best service, but also covers key legislation and topics such as food allergy guidance, ensuring your staff will have an in-depth knowledge of food legislation to further improve your customers experience. -
This Customer Care course has been created to give businesses guidance on how to get that edge above competing establishments. The course will help learners understand the causes of poor customer care, good customer care skills and how to handle complaints. This Customer Care training course has been created to give businesses guidance on how to get that edge above competing establishments. -
This course uses five concepts to explore the use of creative thinking in business and each of these is explored separately, for example: what is creative thinking; what happens if we don’t use creative thinking; what makes a creative thinker, etc. This Creative Thinking course uses five concepts to explore the use of creative thinking in business and each of these is explored separately. -
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This online training course aims to provide learners with information on COVID-19 and suggests best practice for businesses in the current climate. There isn’t an industry or sector that hasn’t been affected by COVID-19. These challenging times are calling for businesses and organisations to adapt and adjust. -
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This training pack contains two health and safety courses for workers in any sector. The Fire Safety training conforms to government fire safety regulations and allows employers to train their staff to the legal requirements. By completing this COSHH training course, learners will be able to work with hazardous substances safely and effectively in a way that is appropriate to their work. Employees will understand the risks associated with dangerous substances, and the precautions they can take to ensure their safety. This training material will provide learners with the facts about the COSHH legislation and how important it is for businesses to ensure employee safety. Learners will recognise the responsibilities of employees and employers when it comes to COSHH regulations, understand COSHH guidelines and learners will also be able to identify harmful substances in the workplace and their effects. -
Control Of Substances Hazardous to Health Regulations (COSHH). This comprehensive set of regulations requires employers to limit and control exposure to hazardous substances. Thousands of people working in industries ranging from cleaning to agriculture fall ill every year as a result of working with hazardous substances. This can include contracting types of cancer, skin diseases such as dermatitis, or lung diseases including asthma. Our COSHH training online course is designed to give you the practical skills to work safely with any potentially harmful materials in your workplace. COSHH compliance is essential for businesses and employees need to know exactly what kind of substances they are working with and how to do it safely. That vital knowledge is exactly what you’ll learn in this course. -
The Consumer Contracts – Off-Premises Sales course has been created to present you with all the knowledge you need to gain an understanding of off-premises contracts. By completing this course you will be meeting your legal obligations and minimising the risk of bad publicity or lawsuits. Learners will be taught the rules and regulations regarding off-premises sales and how to apply them to their own work making sure they follow the law requirements. -
This Consumer Contracts - Distance Sales course looks at how consumer contracts can affect your business and what you need to do to comply with the rules. Understanding consumer contracts is important to be able to protect yourself and your business from possible claims. Gain knowledge about how long you can take to deliver a product, why providing a basic rate phone number is crucial and how long do consumers have to cancel a contract. Learn these and more through our course. -
As conflict is inevitable in most workplaces do you truly know how to recognise organisational or interpersonal conflict and resolve the conflict when it occurs. Our 40-minute online course explores this important subject, imparting valuable insights which will increase any employee’s confidence in the topic and their conflict resolution skills. -
Whether it's customer information or a private internal matter that needs safeguarding, protecting confidentiality of sensitive data is vital. This course is designed for you to learn or refresh your understanding of the importance of workplace confidentiality. Confidentiality of information in the workplace has never been so important. As digital storage of sensitive data becomes the norm, cyber security concerns grow and the General Data Protection Regulation (GDPR) is embraced, confidentiality is a more pressing issue than ever. This course is designed for anyone who handles information as part of their workload, making it suitable for people as wide-ranging as healthcare receptionists to school admission staff and from recruitment professionals to workers carrying out data input tasks.
