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The course describes the definition of business development and reviews a range of business development tools and techniques, designed to bring about continuous improvement as a key part of operational planning. Business development strategies are reviewed and their role in operational planning. Eight tools to support business development are reviewed including SWOT and PEST analysis, the Boston matrix and Maturity models. -
This effective listening skills training course will look at the impact of communication, effective two-way communication, empathic listening, active listening, considered responses, tips for better listening, providing constructive feedback, managing communications in a team and chairing team meetings. -
It is no secret that good communication is important to success in the business world, and businesses will always benefit from employees who can not only communicate successfully with the clients or customers, but can communicate successfully within the business as well. This is especially true for managers, whose communications can greatly affect the morale and performance of their team. But how do they develop this skill? Our 60-minute online course is designed to do just that. -
In a time where employees are looking for more meaning in their careers, managers are expected more and more to coach their team members, recognising that it helps increase team morale and motivate their teams. But how can they develop their skills? Our 45-minute online course explores this topic in depth imparting valuable insights which will increase any manager’s confidence in the topic. Our course will help you grow expert managers in your organisation. -
The course describes basic leadership styles, their strengths and weaknesses and their suitability in different situations. What are the advantages and disadvantages of the different leadership styles and how do great leaders mix and match these to their business advantage? -
The course describes the definition of equality, diversity and inclusion and how the terms ‘equality, diversity and inclusion can often be used interchangeably yet have different meanings. Some examples and statistics are provided for review, along with relevant legislation and case studies. -
The course describes the definition of feedback and reviews the two main feedback models, CORBS and SBI, including how to measure performance to inform feedback. The course also reviews the place of workplace observation in appraisal processes, leading to providing constructive feedback in the summary review. -
The course begins by describing how the production of accurate financial updates and the comparison of actual results against budgets are part of the budgetary control process, resulting in financial update reports, which enable those responsible for meeting budget targets to track actual results against budget. The two main components of financial updates are actual figures and budget figures. These are described in some detail, along with the creation of a financial update report, which has certain characteristics. -
Our course has been designed to ensure you grow expert managers in your organisation. It is not only cost effective and high quality but our human-centred design puts the learner right at the heart of the course. Our range of media – videos, challenges and downloadable resources – ensures the course is engaging and a meaningful learner experience. -
In a cardiac emergency, your role as a qualified healthcare professional is pivotal in influencing patient survival. This module equips you with advanced skills for responding effectively during a cardiac arrest in adults, including the use of the NEWS system, recognition of cardiac arrest signs, adult resuscitation techniques, AED utilisation, and addressing choking incidents. Elevate your clinical skills and prepare yourself to make a difference in life-saving scenarios. -
This course is aimed at team leaders and professionals in the finance sector, it explains what a budget is and the budget setting process. The course describes effective budget controls, but before that it helps the learner to understand what a budget is – a financial plan using numbers -
Care Certificate training is an important part of any health and social care role. Our digital workbooks are the perfect support aid to the Care Certificate assessment, helping learners acquire the knowledge needed before they are assessed. The Care Certificate was introduced in 2015 as a way of ensuring that training and development for support roles in health and social care were consistent, and that everyone was working towards the same skills, knowledge and behaviour. It was updated in March 2025 to include the mandatory Oliver McGowan Training.
