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Our customer service training will give you the essential skills and knowledge you need to ensure you provide a great service every time. We understand that customer service is the foundation of hospitality businesses and want to make sure businesses have the skills needed to provide fantastic customer service. Our customer service course does just this. Our training not only covers the vital key skills and knowledge, ensuring your staff will offer the best service, but also covers key legislation and topics such as food allergy guidance, ensuring your staff will have an in-depth knowledge of food legislation to further improve your customers experience. -
This course covers the different aspects of your life and how you can improve your mental health and wellbeing in those areas. Aimed at anyone who wishes to improve their mental health and wellbeing the course takes around one hour to complete. Approximately 1 in 4 people in the UK could suffer from mental health at least once a year with 1 in 6 people in England reporting common mental health problems such as anxiety and depression. Whilst there has not been a significant rise in mental health problems in recent years people are finding it harder to cope with the illness with self-harm and suicidal thoughts increasing. Having positive mental health in the workplace can lead to an increase in productivity and morale which can also have a good effect on your colleagues. -
Control Of Substances Hazardous to Health Regulations (COSHH). This comprehensive set of regulations requires employers to limit and control exposure to hazardous substances. Thousands of people working in industries ranging from cleaning to agriculture fall ill every year as a result of working with hazardous substances. This can include contracting types of cancer, skin diseases such as dermatitis, or lung diseases including asthma. Our COSHH training online course is designed to give you the practical skills to work safely with any potentially harmful materials in your workplace. COSHH compliance is essential for businesses and employees need to know exactly what kind of substances they are working with and how to do it safely. That vital knowledge is exactly what you’ll learn in this course. -
This essential Health and Safety course is designed to give people who might work with or around asbestos all the knowledge they need to do so safely. It considers the risks, highlights the dangers and identifies key signs to look out for. This asbestos awareness course provides advanced knowledge about asbestos awareness for people working with and around asbestos. There is an overview of what asbestos is, the history of asbestos use, the risks of exposure to asbestos, and the key legislation around the topic. -
This course provides information about mental health and well-being for employers and managers. It is aimed at business owners and managers in a variety of settings who want to better understand and support people with mental health problems. This course looks at the six main factors affecting mental health and well-being at work and how you can support your employees through helping to define mental health, look at the symptoms, the impact it can have, legislation surrounding mental health and how to devise an action plan which promotes positive mental well-being in the workplace. -
This Display Screen Equipment (DSE) online training forms an essential part of workplace health and safety training. Understanding DSE risks allows organisations to comply with current regulations while improving staff wellbeing. Our DSE training course equips you with practical knowledge to work safely with computers, tablets and smartphones. By identifying and addressing potential hazards, businesses can protect their employees, reduce sickness absence and boost productivity. With remote working becoming increasingly common, completing a DSE assessment at home is more important than ever. This course builds confidence in understanding DSE requirements and conducting effective assessments in any working environment. -
This training is suitable for anyone who is interested in undertaking the role of a Fire Warden. The course will take you through all of the must-know aspects of taking on this important role. Ensuring people can evacuate safely in the event of a fire is so important that it’s enshrined in law. A fire safety strategy is required in all organisations and premises, and that means many businesses have a dedicated Fire Marshal or Fire Warden who is responsible for this. They’re the ones that carry out a fire risk assessment and ensure that the appropriate precautions are in place as well as a fire management plan. They identify potential workplace fire hazards and improve effective fire emergency procedures. Not only that, Fire Marshals manage evacuations and ensure everyone is accounted for at the fire assembly point. -
Employers are legally required to provide information, instruction and training to employees about fire precautions in the workplace. This online fire safety course helps you to meet this obligation by providing your staff with the knowledge and understanding required to act safely in the event of a fire in the workplace. On completion of the course and test you will receive a digital Fire Safety certificate which you can download and keep for your records. Fires can quickly cause a lot of damage and endanger people’s lives. History is littered with tragedies as a result of uncontrolled fires, so knowing how to prevent a fire from happening is essential. When a fire does break out, we all want to know how to act safely too. Fire is the probably the biggest risk to life that most people face at work, with around 50 people being killed and over 2000 seriously injured every year. To minimise the risk of fire in the workplace, it is vital that everyone is aware of the common causes of fire and the appropriate actions to take in the event of a fire, including how to escape safely from the scene. -
Human history is full of harrowing periods when just one single illness became deadly and spread at epidemic or pandemic levels. Think about the Great Influenza pandemic (AKA Spanish Flu), The Plague and - more recently - Covid-19. There isn’t an industry or sector that hasn’t been affected. With the risk of another pandemic always looming, it’s more important than ever to understand the most effective ways you can help prevent the spread of infection in your workplace. With the outbreak of the coronavirus it’s more important than ever to understand the most effective ways you can help prevent the spread of infection in your workplace. -
This course has been designed to help raise awareness of Legionnaires' disease by explaining how outbreaks might occur, and highlighting water systems that have a potentially high risk of developing the Legionella bacterium. You may have heard about Legionnaires' disease or the Legionella bacterium, and it’s not something anyone wants to experience first-hand. On average there are approximately 200 to 250 reported cases of Legionnaires' disease each year in the UK, although many believe this total is generally underestimated. Contracting 'Legionella pneumophilia' bacteria can cause high fever and may become fatal in approximately 12% of cases. To prevent people from developing this disease, we need to know what it is and how to prevent it coming into contact with us. This legionella training module explains how outbreaks might occur, including how to identify which water systems have a potentially high risk of developing the Legionnella bacterium. -
Effective leadership and control for Social Housing Providers; an introduction to governance. This course is primarily aimed at Social Housing Providers who are regulated for governance by the Social Housing Regulator. Those who are not, such as local authorities or Arm's Length Management Organisations (ALMOs) and Tenant Managed Organisations (TMOs) who do not own their stock, may also find it useful in terms of general good practice. -
This engaging online Manual Handling training gives you practical knowledge to prevent workplace injuries when handling loads. As one of our essential health and safety courses, it delivers critical skills in just 30-45 minutes. Manual handling injuries affect half a million UK workers annually, with back injuries being the leading cause of workplace absences. By law, employers must protect their workforce—and this training helps you meet those legal obligations while reducing costly downtime.
